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I am a driver and I forgot to start the trip. In fact, I forget very often. Any advice?

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jbauer
398 Driver
 Posted 6 years, 8 months ago
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Posted By
Jackson Bauer (jbauer)
398 Driver
Ride Apprentice from Boston, MA

Taxi Driver - Boston

I've been a taxi driver for 20+ years now.  Been in Boston the whole time.  I'd like to think I have open mind and am not against signing up for Uber.  Just haven't had the chance yet.  Oh, I don't own a car, so how do I do that?

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This must be an old habit for me as a taxi driver.  I pick up the user, and I start driving immediately.  I often use Waze, so I sometimes don't realize for minutes.  I know it's my fault, but is there anything I can do?  I have opened support tickets in the past.

The Guru Take

Forgot to end or begin your trip? You can fix it in app or website

You are in luck!  There is a new process in place, where you can correct your historical trips directly.  Your requests are reviewed, but in most cases, the changes are applied immediately and pays are often adjusted automatically too.

How It Works:

  • Go to https://t.uber.com/farefix and find Issues With My Fare

  • Tap ‘I forgot to end or begin my trip’

  • Tap the green Next button

  • Check the pickup and dropoff locations

  • Tap Done. Your fare will be adjusted within a few minutes

You can also do this in your Uber Driver's app, if you have the latest (and in the right market).  Simply go to your Trip History.

ippei 1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Last updated Apr 11, 2018

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