Jan 09, 2019
Updated Jan 16, 2020
Since Uber’s early days, the company has been trying to improve on the safety of their service. Through adding more and more safety features to their technology and placing tighter restrictions on their Uber driver vetting process, Uber has been trying to ensure that you travel safe. However, there is always a risk and Uber and a law enforcement team worked together to build this top ten list of tips to help you stay safe while riding with Uber.
Need a ride? Requesting one is just a tap away
- Plan ahead. Before you request a ride, think about where you’re headed and review the safety features in the app so you know how to use them.
- Request your ride inside. Avoid spending unnecessary time outside alone with your phone in your hand. Instead, wait indoors until the app shows your driver has arrived.
- Get in the right car. Before you get in the car, check that license plate, driver photo, and driver name all match what’s listed in the app. Uber rides can only be requested through the app, so never get in a car with a driver who claims to be with Uber and offers a ride.
- Be a backseat rider. If you’re riding alone, sit in the backseat. This ensures you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.
- Buckle up. The Centers for Disease Control reports that seatbelt use is the most effective way to save lives and reduce injuries related to car accidents.
- Share your trip details with a friend. While en route, tap “Share status” in the app to share your driver’s name, photo, license plate, and location with a friend or family member. They can track your trip and see your ETA without downloading the Uber app.
- Protect your personal information. There’s no need to share your phone number or other contact information with your driver. If a rider and driver need to contact each other, the Uber app automatically anonymizes both phone numbers to protect everyone’s privacy.
- Follow your intuition. Trust your instincts and use your best judgement when riding with Uber. And if you ever feel you’re in an emergency situation, call 911 immediately.
- Be kind and respectful. As outlined in Uber’s community guidelines, please respect your driver and his or her car.
- Give feedback on your trip. Your feedback helps Uber improve the experience for everyone. Uber’s 24/7 global support team reviews feedback and will follow up with appropriate action on any reports of conduct that violate our community guidelines.