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In the world of customer service, there are always great service providers, who go above and beyond, bad service providers, who seem like they’d rather be on vacation, and everything in between. One of the nice things about rideshare platforms is the ability to rate. Not only can a passenger rate their driver, but the drivers can also rate the passengers. No one wants a bad driver or a bad passenger; they’re both miserable.
Rating scales for both Uber and Lyft are one to five stars. It is custom to always give 5 stars unless your ride was less than satisfactory. If a driver falls below a 4.6 they could be banned from the platform, because of this high mark even a 4 can be bad for a driver.
Uber requires drivers to immediately rate their passengers. If drivers do not immediately rate, the area will go gray and say “unavailable.” This can be a missed opportunity for drivers to give bad or good ratings to their passengers. Lyft, however, gives drivers a 24-hour window to rate their passengers. Once that window has passed, a rating can no longer be left.
However, for riders, both Uber and Lyft give a 24-hour window to rate and tip their drivers. The difference is once that window has disappeared, passengers can reach out to the rideshare platform’s support to rate or provide feedback on their driver. The window is still a little open if you’re willing to put in a lot more effort to give a rating, so it’s probably not worth it unless the driver was exceptionally good or bad.
Rating a driver or passenger is easy through the Uber and Lyft apps. You should do it quickly before your time runs out, though.
RIDEGURU
Comments
UBER RATINGS EXPLAINED - THINGS YOU MAY NOT KNOW
Riders using Uber have more than 24 hrs to rate their driver & can change that rating for a long time after their ride. I have used Uber once as a rider but I have ordered an Uber for my daughter (over 18 yrs of age) and my daughter in law from my account. You can tip your Uber drive up to 30 days after your trip and you can tip more than once. Highlighted in blue on the left side of your screen is the word "tip" it is there for 30 days. I also tipped a driver 2X to see if it worked. It does.
Riders using Uber can not only rate their driver but they can change the rating for at least 14 mths (most likely more) after a trip & give a reason. Not sure why they would need to do this but its available. I have trips in my rider app from 14 mths ago that I am able to change the rating. Screenshots below showing that ratings can be changed after a year.
I am a driver for both platforms. Yes we do have to rate our pass…
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UBER RATINGS EXPLAINED - THINGS YOU MAY NOT KNOW
Riders using Uber have more than 24 hrs to rate their driver & can change that rating for a long time after their ride. I have used Uber once as a rider but I have ordered an Uber for my daughter (over 18 yrs of age) and my daughter in law from my account. You can tip your Uber drive up to 30 days after your trip and you can tip more than once. Highlighted in blue on the left side of your screen is the word "tip" it is there for 30 days. I also tipped a driver 2X to see if it worked. It does.
Riders using Uber can not only rate their driver but they can change the rating for at least 14 mths (most likely more) after a trip & give a reason. Not sure why they would need to do this but its available. I have trips in my rider app from 14 mths ago that I am able to change the rating. Screenshots below showing that ratings can be changed after a year.
I am a driver for both platforms. Yes we do have to rate our passengers immediately after a ride on Uber. The rating screen appears immediately after we end the trip. Highlighted 5 stars automatically appears. If we are rating less than 5 we have to click the star rating we want. Then pre selected reasons pop up as to why we are rating less than 5 or we can choose "other" & type a reason or just leave it blank. If a driver contacts Uber to change a rating for a rider they will not change it. However you can ask them not to pair you with that rider again. Lyft automatically gives riders 5 stars or we have 24 hrs to change the riders ratings. Lyft is nice because sometimes the driver doesn't have the time right after the ride to deal with the ratings.
UNFAIR RATINGS - DRIVERS USE RATING SYSTEM WHEN ACCEPTING TRIP REQUEST. RIDERS WITH LOW RATINGS MAY EXPERIENCE LONGER WAIT TIMES FOR DRIVER TO ACCEPT YOUR REQUEST.
Many drivers use the rating system when accepting a request. If you get a ride request at 2am & see that the rider has a 4.20 it is probably a good idea to decline the request. I dont usually accept any request below a 4.70. I have accepted 2 request under my usual 4.70. One with a 4.50 rider turned out to be an older gentleman who liked to navigate. That doesn't bother me. He lived in a remote area that GPS wasn't all that helpful. We had a nice conversation. Tipped me 20%. The rider with a 4.52 turned into a nightmare. She lied about destination address because she "couldn't afford the fare Uber gave her". She wanted to pay in cash. Which I dont do. It turned into a big ordeal for me. That is why I use the rating system in accepting request. I now stick to 4.70 or higher no exceptions. What sucks is their are probably riders with low ratings that dont deserve them.
Unfortunately the rating system has many flaws. Riders rate drivers unfairly and drivers rate riders unfairly. Most things don't bother me whereas I know drivers who rate riders less than 5 stars for slamming their doors (not on purpose). Not tipping which I dont find fair unless you go above & beyond for that rider.
2 Riders have rated me 1 star for following GPS that caused me to make a wrong turn. In both instances it took me less than a minute to correct the mistake. I obviously apologized. We were not lost it was a quick fix. Sorry but 1 star was extremely harsh. The rating system would be great if people were more understanding and not so self entitled and harsh.
Most drivers provide good service and try hard to make your trip safe and comfortable. Most riders (in my experience) are respectful and nice. As in anything in this world we will eventually encounter someone (wether a rider or a driver) that is the exception. They will be obnoxious, mean, disrespectful, etc... Save those 1 stars for them.
I have to ask, for the riders who rate a driver less than 5 stars especially 1 star. How are you at your job? If your job had a rating system what would your rating look like? Are you perfect at your job? Have you never made a mistake? Unless its something unacceptable don't be so harsh.
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That is incorrect as of now, the passenger only has 48 hours to change rating, and the driver can change rating weeks after the ride and report and block rider
My daughter and I planned a getaway to Las Vegas (2-22-20). We call LYFT from the airport and were very happy to meet Tito from the Bronx! He was very friendly, welcoming and gave us a tour of Las Vegas on the way to our hotel. We felt safe and welcome with Tito! As our first time with Lyft, we did not know we could send in a rating on Tito. Please place our 5 star review in Tito's company folder!! He is a great addition to the LYFT family.
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