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In the world of customer service, there are always great service providers, who go above and beyond, bad service providers, who seem like they’d rather be on vacation, and everything in between. One of the nice things about rideshare platforms is the ability to rate. Not only can a passenger rate their driver, the drivers can rate the passengers. No one wants a bad driver or a bad passenger; they’re both miserable.
Rating scales for both Uber and Lyft are one to five stars. It is custom to always give 5 stars unless your ride was less than satisfactory. If a driver falls below a 4.6 they could be banned from the platform, because of this high mark even a 4 can be bad for a driver.
Uber requires drivers to immediately rate their passengers. If drivers do not immediately rate, the area will go gray and say “unavailable.” This can be a missed opportunity for drivers to give bad or good ratings to their passengers. Lyft, however, gives drivers a 24 hour window to rate their passengers. Once that window has passed, a rating can no longer be left.
However, for riders, both Uber and Lyft give a 24 hour window to rate and tip their drivers. The difference is once that window has disappeared, passengers can reach out to the rideshare platform’s support to rate or provide feedback on their driver. The window is still a little open if you’re willing to put in a lot more effort to give a rating, so it’s probably not worth it unless the driver was exceptionally good or bad.
Rating a driver or passenger is easy through the Uber and Lyft apps. You should do it quickly before your time runs out, though.