RIDEGURU
Here's a super driver, Leon, who pretty much has a 5.00 star rating after thousands of trips. As you may know, drivers must maintain a 4.6 rating to keep driving for Uber, and, with over 5000 rides, it sounds like he's been doing it consistently.
The RideshareGuy's interview Leon is interesting and has a lot to offer to existing drivers. An excerpt and some high level tips are below. The recording and transcript can be found here.
How to Become a Pro Driver
- Get to know your city! Not only the streets, but also the landmarks and history
- In your downtime, learn about events going on, construction taking place, etc.
- Treats picking up pax like going on an important interview – car looks and smells good, Leon treats the passenger respectfully
- Leon uses text-to-speech to contact his pax before he arrives – this sets an expectation for the passenger that they’re getting a thoughtful and thorough driver
- Opens the door for pax if possible and always greets them with a smile
- Want to be a better driver? Follow the ‘Golden Rule’ for your passengers and treat them the way you’d want to be treated
Chatting with Passengers
- One thing that can be difficult, especially for new drivers, is understanding when to talk/not talk with passengers
- Leon lets passengers control the flow of conversation – some want quiet whereas others want to chat, and he lets them lead
- Body language is very important – it tells you a lot about what the pax want and don’t want
- That’s not to say every ride is perfect! Leon has had incidents, and for the most part Uber has handled those incidents very well
The Missing Connection Between…
Here's a super driver, Leon, who pretty much has a 5.00 star rating after thousands of trips. As you may know, drivers must maintain a 4.6 rating to keep driving for Uber, and, with over 5000 rides, it sounds like he's been doing it consistently.
The RideshareGuy's interview Leon is interesting and has a lot to offer to existing drivers. An excerpt and some high level tips are below. The recording and transcript can be found here.
How to Become a Pro Driver
- Get to know your city! Not only the streets, but also the landmarks and history
- In your downtime, learn about events going on, construction taking place, etc.
- Treats picking up pax like going on an important interview – car looks and smells good, Leon treats the passenger respectfully
- Leon uses text-to-speech to contact his pax before he arrives – this sets an expectation for the passenger that they’re getting a thoughtful and thorough driver
- Opens the door for pax if possible and always greets them with a smile
- Want to be a better driver? Follow the ‘Golden Rule’ for your passengers and treat them the way you’d want to be treated
Chatting with Passengers
- One thing that can be difficult, especially for new drivers, is understanding when to talk/not talk with passengers
- Leon lets passengers control the flow of conversation – some want quiet whereas others want to chat, and he lets them lead
- Body language is very important – it tells you a lot about what the pax want and don’t want
- That’s not to say every ride is perfect! Leon has had incidents, and for the most part Uber has handled those incidents very well
The Missing Connection Between Drivers & Uber
- Leon is obviously going above and beyond to make a connection with his passengers, but Uber doesn’t seem to do the same
- Leon has shared his success (and his unique license plate!) with Uber, to no response
- How can drivers feel like Uber respects and appreciates them?
- For Leon, it’s overall about the passengers and the connection he makes with them – that’s what he likes the most about driving
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