I came up with this. What do you think?
5⭐️ Keep this driver on the road.
4⭐️ Driver needs to be terminated, but we’ll forgive them this time.
3⭐️ Driver needs to be terminated, strike 1 out of 3.
2⭐️ Driver needs to be terminated, and this is the final warning, strike 2 out of 3.
1⭐️ Driver needs to be terminated NOW!
What passengers think:
5⭐️ This is the best ride I’ve ever had! I only want this driver to drive me. (A)
4⭐️ Pretty good, but I’ve had better. (B)
3⭐️ Just an average ride. All they did was drive. Nothing special. (C)
2⭐️ I didn’t like the route the driver took. (D)
1⭐️ The driver made me late to work! Or an Express Pool passenger, the driver didn’t take me to my address. I got dropped off at an intersection! (F)