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Explaining the rating system

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KristenJanetKim
316 Rider Driver
 Posted 9 months ago

I came up with this. What do you think?

5⭐️ Keep this driver on the road.

4⭐️ Driver needs to be terminated, but we’ll forgive them this time.

3⭐️ Driver needs to be terminated, strike 1 out of 3.

2⭐️ Driver needs to be terminated, and this is the final warning, strike 2 out of 3.

1⭐️ Driver needs to be terminated NOW!

What passengers think:

5⭐️ This is the best ride I’ve ever had! I only want this driver to drive me. (A)

4⭐️ Pretty good, but I’ve had better. (B)

3⭐️ Just an average ride. All they did was drive. Nothing special. (C)

2⭐️ I didn’t like the route the driver took. (D)

1⭐️ The driver made me late to work! Or an Express Pool passenger, the driver didn’t take me to my address. I got dropped off at an intersection! (F)

Comments

Comment on this Post

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    AnthonySn.d
    28
     2 weeks ago

    WAT. Four star means "get the guy fired?"  If this is true, I have been a pretty cranky rider.  I don't understand how this is the case, as I am pretty sure my friends give 4's sometimes.

    4⭐️ Driver needs to be terminated, but we’ll forgive them this time.

    Not sure if I've ever wished a driver to be "terminated."

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    DougH
    199 Driver
     9 months ago

    Very accurate. I try to do my part by telling friends that anything less than 5 is basically signaling that the driver should be fired. 

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      MaryIST
       2 weeks ago

      Oh, boy.  Are you sure this is really the case? I have never wished upon a driver he be fired but I have given some four-star ratings. I am starting to feel real bad for this. I thought I was being constructive to be honest.

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        DougH
        199 Driver
         2 weeks ago

        I wouldn't really worry about it. It would take a lot of 4-star ratings to badly harm the driver's overall rating. If there was a pretty major issue, 4-stars or less is appropriate. I usually only downrate for safety problems, or extreme unprofessionalism. 

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      KristenJanetKim
      316 Rider Driver
       9 months ago

      Yeah, if all you ever got was 4 stars, you would be deactivated.

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    KristenJanetKim
    316 Rider Driver
     8 months ago  (edited 8 months ago)

    I got 1 star at the end of July when I had to end a ride early because the destination filter failed to give me a ride going my direction. I went from 4.86 to 4.85. Today I just went back to 4.86, but it took over a month for me to go back up by 0.01! Less than half of my trips are rated. I have a 4.92 with Lyft, but I also have fewer trips. I want to get back up to at least 4.9 with Uber.

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      amcbeth
      335 Rider Driver
       8 months ago

      Kristen, How did you find out who gave you a three star? Did the passenger tell you?

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        KristenJanetKim
        316 Rider Driver
         8 months ago

        I often check my ratings right after a passenger gets dropped off. I got it immediately after the ride ended and it was my first 3-star rating.

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      duckdomination
      18 Driver
       7 months ago

      Yup.  The only less than 5 stars I have gotten are due to Lyft app issues.  I’m currently 4.99 due to the app sending me around the block with 3 riders yesterday.  I complained to Lyft and they blew me off and said “focus on the positive”. Nah, I’ll focus on driving for uber.

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      KarinaWakaba
      12 Rider
       8 months ago

      Less than half?  I rate every one of my rides. I mean, it's in my face the next time I open the app, and I rate it so I can get rid of the screen.

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        KristenJanetKim
        316 Rider Driver
         8 months ago

        Less than half of my passengers rate me. I have given every passenger 5 stars, except for 1. He got 4 stars because of his attitude.

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          edwardrichfield
           8 months ago

          All your passengers rate you, but when they select "price too high", " traffic" or "app issues".... Anything that's not a driver or a car issue, then only a five star counts, anything less is not counted against you. I'm a 4.93 and about 74% rate me, meaning in reality 26% of people had a bad ride with me but Uber took the blame because they selected a none driver issue.

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    Bigfrank
    365 Driver Driver Rider
     8 months ago

    Stars are for children in kindergarten and for adults who act like kindergarten children. 

    Show Hide  7 Replies
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      KristenJanetKim
      316 Rider Driver
       8 months ago

      LOL! Why can’t the rating system be like UberEats, thumbs up or down? Thumbs up, you would want that driver or passenger again. Thumbs down, no. Then the driver would need to maintain a minimum percentage of thumbs up to stay active. For UberEats it’s 85%.

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        SteveBausch
        85
         2 weeks ago

        Is this true that UberEats only offer Thumbs up and Thumbs down?

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        amcbeth
        335 Rider Driver
         8 months ago  (edited 8 months ago)

        1. Has anyone ever calculated what they make on UberEats? I have, thumbs down.

        2. What is the difference between adding Thumbs and the current rating system.

        I would imagine most of the customers for UberEats would give a thumbs down and the rest wouldn't rate.

        I also think Uber would never let a driver go that does UberEats, there are so few.

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          KristenJanetKim
          316 Rider Driver
           8 months ago  (edited 8 months ago)

          I currently have 95%. The app says you need to maintain 85% in order to keep delivering with UberEats. Pay is lousy. I average $6 per delivery (vs. $10 per delivery with DoorDash). But the advantage is the trips are usually short and it’s a good way to get to your Quest bonus faster, not to mention it’s a restroom break. Plus I’ve discovered a lot of great restaurants for myself this way.

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        jeremyalastor
        60
         8 months ago

        I didn't realize that this is how Uber eats does ratings. So much easier. Come on Uber, you already do this on one of your platforms, it would be so easy to implement!

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          KristenJanetKim
          316 Rider Driver
           8 months ago  (edited 8 months ago)

          The current system of rating is so flawed because passengers don’t understand it. I even gave a driver 3 stars once because he had a hard time finding me in spite of calling me. This was before I became a driver. Now I realize it’s often not the driver’s fault because Google Maps or Waze may take the driver to an alternate entrance, or may have the wrong address to begin with.

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            GundamX10
            28
             8 months ago

            Yes, but it's still the fact that he was late and couldn't find you.  He can't just blame the technology, and it still reflects on his overall ability to pick up passengers.  An experienced driver may have been 

            The rating shouldn't just be about the intention or the blame, or else any nice driver will have prefect scores.  It should be on a person's ability as a rideshare driver. 

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    SteffGart24
    115 Driver
     9 months ago

    Very nice.  This needs to be placed in every doctor's office.  I mean in every Uber cabin

    I disagree on one thing though.  Passenger's take on 1-star?  I think that's more for

    - "My driver was drunk" or

    - "Dropped me off in  middle of a highway.

    or, my favorite

    - "I just didn't like the guy."

    Show Hide  2 Replies
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      KristenJanetKim
      316 Rider Driver
       9 months ago  (edited 9 months ago)

      There are a lot of reasons a passenger may give 1 star. I got 1 star because a passenger was 5 minutes late to work and blamed it on me. It was also a Pool with 2 other passengers on board. I also got 1 star because the destination filter failed to give me a ride going my direction. I had to ask the 2nd Pool passenger to get another Uber because he was going the opposite direction I was. I had a kid ride scheduled and you can’t cancel a kid last minute. I bet the guy got another Uber within minutes. I also got a fare adjustment because he probably complained and asked for a refund.

      Another time I got a police officer as a passenger. It was literally a 1-mile ride. I got 3 stars from him. The only mistake I made was not turning in the correct driveway for his hotel. I corrected it. Nobody was in any kind of danger. I felt that was an unfair rating.

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        SteffGart24
        115 Driver
         8 months ago

        Why can't we all just get along.  Empathize with each other, and help each other out.  We are all in this together.  Such a bummer that the dude gave you one-star for that. 

        The police officer probably just thought 3 was "normal".  People in those professions (like military) don't sugarcoat things, and I bet he probably thought he was giving "average."

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    Bristol83
    6 Rider Driver
     3 months ago

    The Lyft rating system is pretty good. https://youtu.be/Burdwu3NtrE

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    breakingbread
    206 Rider Driver
     9 months ago

    This is so great! It is sad but true.

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    FlutterShy
    309 Rider
     9 months ago

    HAAAHAAAHAA.  This is dead on!!!  Super funny.  I particularly love how the 4-star goes to "Driver needs to be terminated.  Well, that escalated quickly!!!

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    Karajoe
    19
     9 months ago

    This is so accurate! It's bad that I laughed a little bit, but passengers don't understand what their ratings mean to drivers. Rate 5 stars people!

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    ChrisTrickett
     8 months ago

    I've been driving for Uber for almost 2 years now, and I currently have a rating of 4.91. IItry very hard to provide a great ride. It really bugs me when I get a rating lower than 5 stars. I REALLY wish that riders were required to give an explanation for ratings lower than 5. If my rider was unsatisfied with the ride, then I want to know why. How am I going to ensure that I'm providing the best ride possible if I don't know what I've done wrong? I've only received 469 ratings out of 905 trips. One 1-star, 13 3s, 10 4s, and 435 5s. What did I do wrong on those 24 trips? I'll never know because no feedback is required...

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      rae_of_sunshine
      Driver
       1 month ago

      I agree with you 100%! Drives me insane not knowing what I did wrong to ensure it doesn't happen again.

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    DFosterG11
    177
     8 months ago

    Kristen,

    Nice post.  You should next create one for passenger ratings!  

    Show Hide  2 Replies
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      KristenJanetKim
      316 Rider Driver
       8 months ago  (edited 8 months ago)

      I have given everyone 5 stars except one person. That person had an attitude and was “upset” because I didn’t have Uber Music set up, where his playlist will automatically start playing when he steps into the car. At the time I didn’t know what that was. I think I have it now, but nobody has asked about it since. I still gave him 4 stars. I do have an aux cable, which has only been used a few times.

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      DimSumUng
      121
       8 months ago

      Dunno.  I don't think that'll be nearly as interesting.  It'll have a nice scale for stars from drivers, but passengers?  I hear many of them don't even know they are being rated. LOL.