RIDEGURU
Do drivers really rate passengers? What happens when my ratings are low?
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Dan (Dan)
Ride Apprentice from Chicago, IL, USA
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The Guru Take
Yes! Drivers rate all passengers on a scale of 1 to 5 after each and every ride. Drivers actually have to maintain a 4.6 star rating on the platform to stay active with Uber and Lyft so a 4 star rating is a failing grade for a driver. But there's actually no such requirement for passengers - the lowest rated passenger I've ever seen had a 2.0 star rating :)
Most passengers are in the 4.6-5.0 range though and even if you're on the lower end, you probably won't ever realize it. Some drivers will filter out the lower rated passengers during busy times but for the most part, drivers are just happy to get a ride. Here's a good guide on how to maintain a high passenger rating - in short though, just treat your driver and their vehicle with respect.
Drivers must rate their passengers.
Yes, drivers to rate passengers, and due to the way the app is set up, the driver must leave a star rating for each passenger that just completed a trip.
What happens to passengers who have low ratings? Rideshare companies do monitor this, and when they identify problem customers, they can send out warnings, deactivate the account, etc. Some drivers say that riders with low ratings are matched up with drivers with low ratings, but that has not been verified yet.
UPDATE (09/2018): Uber has started to penalized passengers with temporary suspension for having low ratings.
Related Articles:
Where do I find out my passenger ratings on Lyft?
How to Perfect your Passenger Rating
Comments
Uber passengers will get banned from the app if their rating drops below 4.0 stars out of 5.0 star rating to help improve passenger behavior who had a bad behavior includes misbehave passengers who are unfriendly and disrespectful with the drivers and their personal vehicle and not nicer not arriving at their pick-up spots on-time and choosing pick-up locations in unsafe areas. .Also driver now leave a feedback for riders if they files a complaint shows what riders did wrong to drivers and their vehicles. These are taken seriously on a case-by-case basis by Uber support team. If similar complains are filed for the same rider, Uber will warn the riders, and this can lead to temporary or permanent deactivation .That's why riders need to be nicer and friendly with the driver if you want to get a 5 star rating for being more respectful .That's why Uber drivers rate the passengers after a ride a is complete and riders would typically have a rating unde…
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Uber passengers will get banned from the app if their rating drops below 4.0 stars out of 5.0 star rating to help improve passenger behavior who had a bad behavior includes misbehave passengers who are unfriendly and disrespectful with the drivers and their personal vehicle and not nicer not arriving at their pick-up spots on-time and choosing pick-up locations in unsafe areas. .Also driver now leave a feedback for riders if they files a complaint shows what riders did wrong to drivers and their vehicles. These are taken seriously on a case-by-case basis by Uber support team. If similar complains are filed for the same rider, Uber will warn the riders, and this can lead to temporary or permanent deactivation .That's why riders need to be nicer and friendly with the driver if you want to get a 5 star rating for being more respectful .That's why Uber drivers rate the passengers after a ride a is complete and riders would typically have a rating under 4 stars if they had received multiple one-star reviews from the drivers and those crappy passengers at risk will be issued several warnings to improve their ratings before getting kicked off the app.That's what riders need with a mutual respect to be nicer and friendly and to treat the driver with courtesy say" hello,how are you" . Some of the driver love having a small talk with their riders and many of the drivers don't like a quite riders which make them feel uncomfortable .However; if the rider would like to be chatty with a driver or not It's optional they don't always have to if the rider want a quite ride , but still riders need be more respectful if they don't want to be removing poorly rated passengers drops below 4.0 from the app .Be a good friendly Uber rider with your driver please !!!!!
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It blows me away that riders don't know they have ratings. Shouldn't make this more notable? Perhaps this will make them behave better?
It's amazing to me that the passengers don't know this. I don't take Uber as a rider (I am a driver), but does the app not show the ratings?