There's no way for Uber to know, right? Can't they just upload a picture of anyone?
Does Uber check and verify driver's profile photos? Can't they make it up?
The Guru Take
Yes, Uber has verification methods in place
Yes, Uber does check and verify driver profile pictures on a periodic basis. They have both software-based and manual verifications in place to identify pictures that can either be fradulent, inaccurate, or bad quality.
Here are some examples of ways we know Uber checks:
- Verifying the profile picture against the driver's license the driver uploads.
- Checking if the picture is good/bad quality, e.g. out of focus, fuzzy, too dark, etc.
- Applying facial recognition feature that checks if the picture matches other pictures you have uploaded (and be sure they are the right people).
- Checking that the profile picture follows certain rules, e.g. no sunglasses, not a cartoon, right-side-up, must be a zoomed in profile picture, must be taken from the front, etc.
Again, all of the above can be checked automatically through software and can be spot-checked by real people. (Similar question has been answered here: How do I know if the Uber driver is who he says he is?)
Another neat feature is that Uber's "Real-Time ID". In order to prevent fraud where different people may be sharing and driving the same car (and hence Uber account), Uber has been employing a feature called "Real-Time ID Check." This is a mechanism built into the Uber Driver app where drivers need to validate their identify by taking selfies of themselves. Then the facial-recognition feature will identify the driver and determine if he is who he say he is. They can be prompted at a beginning of a shift or asked during a shift.
For more informatino, click here: https://eng.uber.com/real-time-id-check/