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I am a driver and i'd like to know the exact rules for cancellation and fees.
How are rider cancellation fees charged on an Uber and UberPool? (Driver's Perspective)
Posted 6 years ago
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The Guru Take
Response for the Drivers below. See rider cancellation policy and potential fees charged.
This is a common question at RideGuru. Please see below
Uber's Official Cancellation Policy (as of April 2018)
When a rider cancels more than 2 minutes after you've accepted their trip, you'll be paid either the standard cancellation fee or the actual time and distance you spent driving towards the pickup-whichever amount is more.
You'll be eligible for a cancellation fee when:
- Your rider cancels more than 2 minutes after you accept their trip and you are making progress toward their pickup
- Your rider doesn't arrive at the pickup location within 5 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.
On a POOL trip, you'll be eligible for a cancellation fee when:
- Your rider cancels more than 60 seconds after you accept their POOL trip and you are making progress toward their pickup
- Your rider doesn't arrive at the pickup location within 2 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.
The fine print
Fee amounts vary by trip type (uberX, uberPOOL, uberBLACK etc) and city and are detailed at partners.uber.com under fares. You'll also see your cancellation fee in your trip history and payment statement.
Time and distance based cancellation fees will only accrue when you're off-trip (no rider in your vehicle) and heading to a pickup. These time & distance based cancellation fees apply to most trip types except BLACK and SUV.
Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
When a rider cancels more than 2 minutes after you've accepted their trip, you'll be paid either the standard cancellation fee or the actual time and distance you spent driving towards the pickup-whichever amount is more.
You'll be eligible for a cancellation fee when:
- Your rider cancels more than 2 minutes after you accept their trip and you are making progress toward their pickup
- Your rider doesn't arrive at the pickup location within 5 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.
On a POOL trip, you'll be eligible for a cancellation fee when:
- Your rider cancels more than 60 seconds after you accept their POOL trip and you are making progress toward their pickup
- Your rider doesn't arrive at the pickup location within 2 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.
The fine print
Fee amounts vary by trip type (uberX, uberPOOL, uberBLACK etc) and city and are detailed at partners.uber.com under fares. You'll also see your cancellation fee in your trip history and payment statement.
Time and distance based cancellation fees will only accrue when you're off-trip (no rider in your vehicle) and heading to a pickup. These time & distance based cancellation fees apply to most trip types except BLACK and SUV.
Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
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