RIDEGURU
I thought we had 5 minutes to cancel. It's always been. I saw a charge yesterday for cancelling, and when I asked another driver about it today, he told me the policy has changed. Is this true?
Cancellation fees after 2 minutes? I thought we had 5 minutes to cancel?
Posted 6 years, 8 months ago
Posted In
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Posted By
jknobson77
94
Ride Apprentice
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The Guru Take
Used to depend on the market. Now, across all US cities, you only have 2 minutes to cancel.
This is correct. The riders now only have 2 minutes to cancel and that clock starts right as you accept the trip. This is one of the changes they have introduced as part of the 180-days-to-change initaitive. According to Uber:
We’re reducing the cancellation window for riders to cancel without a fee from 5 minutes to 2 minutes. (1)
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If a rider cancels a trip request more than 2 minutes after you accept the trip, you will get the cancellation fee set by your city.
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Fee amounts vary by vehicle class and city.
For users, this screen should now appear after 2 minutes:
Source: https://www.uber.com/c/180-days/paid-wait-time/
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
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