I thought we had 5 minutes to cancel. It's always been. I saw a charge yesterday for cancelling, and when I asked another driver about it today, he told me the policy has changed. Is this true?
Cancellation fees after 2 minutes? I thought we had 5 minutes to cancel?
The Guru Take
Used to depend on the market. Now, across all US cities, you only have 2 minutes to cancel.
This is correct. The riders now only have 2 minutes to cancel and that clock starts right as you accept the trip. This is one of the changes they have introduced as part of the 180-days-to-change initaitive. According to Uber:
We’re reducing the cancellation window for riders to cancel without a fee from 5 minutes to 2 minutes. (1)
If a rider cancels a trip request more than 2 minutes after you accept the trip, you will get the cancellation fee set by your city.
Fee amounts vary by vehicle class and city.
For users, this screen should now appear after 2 minutes: