I am not a new driver and I have gotten these fees before. I noticed that the trip that was cancelled a few days ago didn't get my the cancellation fees, and upon checking my history, I am suspecting some others where I didn't get the fee either.
What's going on? Is Uber being shady again?
Were you late? Were you making progress? A few possible reasons you didn't receive the cancellation fee.
As you know, the cancellations are assessed when the passenger-to-be cancels after 2 minutes (or 1 miunte for UberPool) after you, the driver, has accepted the trip. This is to compensate you for the time and expense lost for responding to the request. This fee varies on which service you drive for and which city you are in. It can be a flat-rate, limited by a maximum number, and be based on time & distance.
If you did not receive the cancellation fee even though it was after 2 minutes, this can be due to the following possibilities:
- If you were late. If you were late by more than 5 minutes from the ETA determined by the GPS. This is the time that is set when the ride is accepted.
- If you weren't making "progress" towards the customer. If Uber detects that the driver isn't actively making his or her way to the location, the cancellation fee will be waived for the user.
- Other account issues.
If you think that a cancellation fee should have been charged but was not, you can request it be reviewed by Uber. (Click here for the form.)
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC