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I didn't receive my cancellation fee from the rider who cancelled. What could be the reason? Uber of course isn't writing back. Did the rules change?

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 Posted 5 years, 5 months ago

I am not a new driver and I have gotten these fees before.  I noticed that the trip that was cancelled a few days ago didn't get my the cancellation fees, and upon checking my history, I am suspecting some others where I didn't get the fee either.

What's going on?  Is Uber being shady again?

The Guru Take


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    344 Rider Driver
     5 years ago

    I have had the same problem with Uber not responding when I should have received a cancellation fee.

    My problem occurred when I was on an UberExpress trip. I waited two minutes for the passenger.

    Uber sent a message stating, "if the passenger is not there, you may cancel."

    I did and went to the next pickup. Apparently the late passenger complained to Uber and the fee was refunded. I know this because on the trip report I had money from the second passenger but a zero paid on the first. 

    I wrote Uber and they asked me the for the passenger's name and his destination. I had 21 trips that day and I couldn't remember the name. I certainly wouldn't know the destination. 

    I told them the time and the fact that I had zero paid on the trip. They should be able to find that pretty easy.

    I finally gave up, it wasn't worth the $3.75.

    By the way, in Philadelphia the rider is charged $5.00 on a cancellation and Uber takes $1.25.