RIDEGURU
I was looking over my statement and I have noticed that the cancellation fees are not always $5 like I expected. (I know for UberBlack it's $10) I have some others like $8.43 and one was over $11.
Can someone explain to me what's happening?
Aren't Uber cancellation fees supposed to be flat $10 or $5?
Posted 5 years, 6 months ago
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SuperSrirachaSauce
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Rider
Ride Apprentice
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The Guru Take
Minimum *plus* time and distance incurred by driver.
While the fees vary depending on vehicle class and location, cancellation fees in most US cities are $5.00 for UberX and $10.00 for UberBlack. However, these are minimum fees that are charged. The actual cancellation fees may include the time and distance traveled by the drivers if they were already on the way to your location.
(On a side note, if you "cancel" a ride after the trip has started, that is considered completing the trip. Your fare is re-calculated to the point you cancelled.)
Let's go over the basics:
Uber users will be charged a cancellation or no-show fee in these situations:
- You will be charged if you cancel more than 2 minutes after your ride request is accepted by a driver
- You will be charged if you don’t arrive at your driver’s vehicle 5 minutes after the driver arrives at your location
- For UberPool, it's 1 minute and 2 minutes respectively.
Cases where cancellations do not apply
- If your driver is late by 5 or more minutes. The time is based on the ETA that's displayed when your trip is first accepted
- If Uber detects that your driver isn't making progress to your pickup location
(Again, fee amounts vary by vehicle class and city. Some cities do not have cancellation fees.)
(source)
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
Not sure if Uber charges more for cancelling a prescheduled ride or not. Lyft charges $5.00 for cancelling or not showing up in 5 min on a regular Lyft ride and charges $10.00 for Prescheduled rides. And unlike Uber transfers this entire cancellation amount to driver where as Uber takes their cut on top of cancellation fees as well
Good point on the driver’s take. They take the whole thing. One thing Uber did right.
Scheduled rides don’t have cancellation fees as long as they are cancelled before the rider is matches up with the rider. Then you have a few minutes to cancel
I meant to say Uber takes $1.25 from the $5.00 cancellation fee charged to the passenger for not showing up and only gives the driver $3.75. Where Lyft gives the driver entire $5.00 for no show on regular Lyft ride and $10.00 on pre-scheduled Lyft ride.
What I am curious to know is if a passenger pre-scheduled an Uber ride then does not show up when driver waited for 5 minutes what the passenger is charged by Uber as cancellation fee? Is it still $5.00?
I've never seen anything besides $5 and $10. and I've cancelled like a 100 times.
Well, the driver has to have been driving long enough to exceed $5 or $10 by time and distance. If it's like $1.25 a mile, they'd had to have driven 4+ miles maybe over 10 minutes. You probably cancel before that.
Hm, I have only ever gotten $5 or $10 fees depending on the service.