RIDEGURU
“A lot of people really want to make Uber and Lyft the bad guys in this, but my study finds that while there is still a gap between black and white riders, it’s so much better than the appalling state of our taxi industry.”
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Lyft and Uber serve low-income communities better than taxis
Posted 6 years, 5 months ago
Posted In
Angry Drivers
Passengers from hell? Complaints or suggestions for Uber and Lyft? Glaring problem with the industry? Do you have stories of your horrible experiences with rideshare services? Leave your comments here and share your stories.
Posted By
desitrevino
21
Ride Apprentice
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Comments
Wow, taxis are terrible at customer service. That bar graph is insane.
Makes sense, a lot of rideshare drivers themselves live in low income communities.
Is there a bit more context on this? Maybe a link to an article? You mention "low-income", but all I see is race and gender. ...or is the research assuming that "Black = poor?"
Also, the Y-axis says, "Share of Trips cancelled." What does that mean.
Source?
According to the article, two black men were asked for money upfront by taxi drivers. I would be so pissed if this happened to me.