My Uber driver stopped to get gas. How should I rate the ride?
The Guru Take
Before you rate the driver, consider these scenarios.
This very topic was discussed last month on RideGuru. Has your Uber driver ever stopped to get gas while you are in the car? mid-ride?
If and when this happens, don’t immediately blame the driver as it may not have been under his or her control. Before you leave a bad rating, remember there are two types of drivers:
A bad driver - Those who keep on neglecting the amount of remaining fuel, for the sake of taking more rides. During their shifts and between customer rides, the drivers have the option to go off-line and temporarily stop incoming requests. This is what they are supposed to do to maintain their car, e.g. going to a gas station. Unfortunately some drivers will push this for the sake of not missing rides and losing out on revenue.
A good driver - They try their best to keep the car in good shape and have the car fueled. However, keep in mind that drivers are (typically) not aware or notified of the length and duration of the trips before accepting. They may think they have enough fuel, but the pickup itself could be far and the drop-off destination much further.
(Update: There are situations where every driver would push it. For example, when the surge is in effect (i.e. a chance to make more money), drivers may really not want to go offline. There are also cases where the driver is headed back home at the end of a shift and has a place to be (say for personal reasons). Most drivers would try to pick up customers to be efficient with the fuel. These are all circumstances that you have to try to understand as a customer.)
How you judge the situation is up to you. If your ride was 5 minutes and he stops for gas, what do you think happened? If you ask for a 100 mile ride home, that’s a different scenario.