RIDEGURU
hi y'all. I had a HORRENDOUS lyft experience in phoenix az. my lyft driver barely waited for me to get out of the car, and before I fully shut the door, she took off with my suitcase. lyft has refused to help, I understand my stuff is long gone but the driver faced ZERO consequences, lyft informed me that she will not be suspended or face any charges for the crime she clearly committed. I filed a police report, not so much to get my stuff back, but to try to ensure that she wont do this to someone else and actually harm them. any other advice or suggestions on what I should do?
on drop-off, driver almost hit me and stole my belongings in one sweep
Posted 3 years, 7 months ago
Posted In
Angry Riders
Driver from hell? Complaints or suggestions for Uber and Lyft? Glaring problem with the industry? Do you have stories of your horrible experiences with rideshare services? Leave your comments here and share your stories.
Posted By
angryride101
13
Driver
Ride Apprentice
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Comments
You'd think with the full documentation that comes native to an online booking that this type of crime no longer exists, but...I guess it does.
Do you want to know something that will make you mad? This is actually a known thing among the taxi drivers (at least in NYC) to try to make passengers forget their belongs on the car. They make out a bandit when someone leaves a purse or a wallet. ...and they learn the taste of it and it leads to shady things. For example, these are actual moves cab drivers actually employ.
My colleague forgot her purse in the back of a cab. She was freaking out at work until she got a call that said, "I got your purse. Everything is fine. I will come meet you." She was relieved.
Then an hour went by. Then another hour. She called back the number but no one answered. That's when she realized (well, her colleagued emphasized) that the purse is long gone and the only reason they called was to make sure she didn't cancel the credit cards.
Yep, 10s of charges at local stores on her credit cards. Amazing, eh?
That’s ridiculous! Can you message her through the app and say you are taking legal action?
I would also spread this story on all social media so Lyft has to respond!
I tried that. The same thing happened to me in Portland, Orego. I tried contacting Lyft and they offered no support so I went to Facebook and Twitter and posted . I got responses and have kept at them for weeks, but ultimately they did not do anything, except say they are not responsible for forgotten items. I was even able to locate my belongings with the Find My app. The Portland Police did what they could but could not do anything without more information from Lyft.
My insurance company doesn’t want to pay out until I get a denial from Lyft insurance company but they claim they don’t have any insurance. I guess I’ll see if the local TV station wants run a story on it.
The problem is that it's always their words against yours. Time and time again, the drivers just say they didn't see the belongings, and that usually ends the conversation. It's worse because passengers often aren't 100% sure what they did with the bag. They often think, "oh crap, where's my bag? Did I leave it in the cab? No, I couldn't have." This is how a huge majority of people react. (I mean, no one thinks about it as they shut the door.)
If they are cornered, they just say, maybe the next passenger took it? Yep. It's a standard line. cabbies know it.
Yowtch. Wtf lyft?