RIDEGURU
Hope I do one day believe they really are "thankful" for all of their drivers, but that's neither here nor there.
Below is the "official" response I got after numerous calls into Lyft. Received a lot of shrugged shoulders...and the rest were responses that varied from shock (spoke to a few that doubled as drivers) to confusion (and wanted screenshots). So, Lyft makes a big decision like this and doesn't tell their support staff? Isn't this something that drivers should be notified of?
Kevin (Lyft)
Sep 26, 9:26 PM PDT
Hi Brad,
Thank you for contacting Lyft. I hope your day is going well!
We completely understand your frustration and we can assure you that we're really thankful for all our Drivers — especially the overly great ones, like yourself — and we want nothing but their well being. We're really sorry to hear that this is not the perception you have for us at the moment, but please, allow us to change that!
According to the information we have, it's official. The Estimated trip time has been removed. I do apologize for any inconvenience this may have caused.
I can assure you that your sincere comments are not only appreciated, but they are also taken into consideration for future changes.
Feedback is important to make sure that situations that make Drivers unhappy are taken care of and that a proper solution is found to help you, whether said feedback is good or bad, we rejoice in having Drivers who take time off their busy schedules to let us know how we can improve so while I can't promise you immediate changes, I can assure you that your voice is heard.
Remember we’re always willing to help you with any question or concern you have. Don’t hesitate in getting back to us if further assistance is needed.
Best regards,
Comments
Are you speaking of ETA (in miles) to get to the passenger being removed and only dispaying how long in minutes it will take you to get to the passenger?
I took a screenshot on Sunday of a Lyft ride request coming to me and it says 6 min away. Does not mention distance. On Uber ride requests it states the time and distance to the passenger.
I persoally do not care much if distance is shown or not, but am sure it is good to have that info.
Or are you saying you were given information as to how long the ride to the passenegr's drop off destiantion will be at time of pick up
James, are you sure about this? If you read their email, it says they removed the “estimated trip time.”
You may have asked them about the pickup time, but maybe they’re referring to the ride time. Lyft started showing that (yes, how long the trip will take after you pickup. And yes before the request) earlier this year in certain markets.
Maybe this email is saying they removed that.
The email answers estimated trip time which they did not remove they removed the ETA estimated time of arrival. And the ETA is what I would like back
Mine has been gone since September 19th.
I have been fighting this battle for several months now where the estimated pickup time has been disappearing on my app. I have called Lyft multiple times and heard so many excuses and stories around this topic. I don't have the true answer per se, but I will share what I know.
I believe all drivers are used to seeing the "Estimated Pickup Time" in minutes. Not distance but minutes. Then earlier this year, limited drivers started seeing the estimates gone from their pings. Many decided to accept the trip but then cancel if they don't like it.
No one could figure out why these drivers were singled out because some never had issues. Speculated reasons were:
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Mine has been gone since September 19th.
I have been fighting this battle for several months now where the estimated pickup time has been disappearing on my app. I have called Lyft multiple times and heard so many excuses and stories around this topic. I don't have the true answer per se, but I will share what I know.
I believe all drivers are used to seeing the "Estimated Pickup Time" in minutes. Not distance but minutes. Then earlier this year, limited drivers started seeing the estimates gone from their pings. Many decided to accept the trip but then cancel if they don't like it.
No one could figure out why these drivers were singled out because some never had issues. Speculated reasons were:
None of those speculations were completely accurate. Now that it's been a few months of appearing and disappeaing, I am convinced it's Lyft just experimenting on drivers.
I contacted Lyft support multiple times and each time, I got a noncommital response. When I first called in May, I got this inexperienced rep on the line, who claimed it was a glitch (an isolated case) and walked me through uninstalling the app and installing a new one. Didn't help.
I called once in August, and that time I got a seemingly veteran senior rep, and he told me they were running tests for selected markets and drivers. He was careful to phrase it but he basically told me they were testing drivers to see how we would respond to trips where the pickups weren't shown. They had trouble with acceptance rates, and they wanted a way to improve it.
Then he assured me two things. 1) They plan to conclude the test in October/November timeframe and 2) The trips where I don't see the pickup times should always be under 5 minutes.
Neither were true. I got my estimates back a few weeks later.
Now it's gone again. LOL. I give up.
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What? So we can’t see the how far the pickup is AND we can’t see where the rider is going? They really don’t care about our schedules, do they?