Hope I do one day believe they really are "thankful" for all of their drivers, but that's neither here nor there.
Below is the "official" response I got after numerous calls into Lyft. Received a lot of shrugged shoulders...and the rest were responses that varied from shock (spoke to a few that doubled as drivers) to confusion (and wanted screenshots). So, Lyft makes a big decision like this and doesn't tell their support staff? Isn't this something that drivers should be notified of?
Sep 26, 9:26 PM PDT
Thank you for contacting Lyft. I hope your day is going well!
We completely understand your frustration and we can assure you that we're really thankful for all our Drivers — especially the overly great ones, like yourself — and we want nothing but their well being. We're really sorry to hear that this is not the perception you have for us at the moment, but please, allow us to change that!
According to the information we have, it's official. The Estimated trip time has been removed. I do apologize for any inconvenience this may have caused.
I can assure you that your sincere comments are not only appreciated, but they are also taken into consideration for future changes.
Feedback is important to make sure that situations that make Drivers unhappy are taken care of and that a proper solution is found to help you, whether said feedback is good or bad, we rejoice in having Drivers who take time off their busy schedules to let us know how we can improve so while I can't promise you immediate changes, I can assure you that your voice is heard.
Remember we’re always willing to help you with any question or concern you have. Don’t hesitate in getting back to us if further assistance is needed.