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You have to go look inside the website. https://partners.uber.com/login/
Just had my answer featured above. See link and screentho. It's only on the website.
I justed posted this elsewhere, but since this is the same question, I will re-post.
It looks like you can no longer see the acceptance rates and cancellations in the new Uber mobile app. To see the those Uber acceptance rate and cancellations, you have to log into the web dashboard, it will display the metrics there. (https://partners.uber.com/login/)
This brings up a question whether Uber actually cares about these metrics anymore. They obviously track it (as you can see it in web), but the fact that they have hidden it from app makes me think they don't care anymore.
There was a court dealing on this where Uber cannot deactivate the drivers for low acceptance rates. We are independent contractors and do not have to take rides we do not want to.
Wait, I got it. To see the Uber acceptance rate and cancellations, you have to log into the web dashboard, it will display the metrics there. (https://partners.uber.com/login/)
I can't find it either. I just looked everywhere. It's a pretty important metric, so I am sure it's somehwere...right?
Don't care enough to open a case with Uber though.
I feel it's another way Uber/Lyft is trying to confuse us in order to make more money.
I did this in Boston a few years back. Remember the pressure of accepting 90% of requests in order to qualify. Imagine getting pings for 20~30 minutes away, and you are FORCED to accept them.
Also, when I did it, you needed certain number of prime time hour driving, which adds to the stress. I believe the program is still very much the same.
Having your own car is well worth it though. It was nice having a much newer car and being able to use it for personal use.
I did notice that. Well, anything is better than the previous logo which was like a weird, "C"?
I hear you about UberExpress Pool Holy cow, it's crazy awful. First of all, it's super dangerous and the hassel is insane. even more insane than Ubereats, which is saying a lot.
I drive in Boston, and I received an ExpressPool request at Mass Ave and Boylston (in fact more than once), which is one of the most crowded and jammed intersections of all time. I had to wait for students from Berkeley and Northeastern at that intersection, but it was virtually impossible for me to hold my ground. I ended up having to pull off and pull into another road, because there was NO WAY I could have stayed at the spot the app specified.
Convenient location? Sure, it's a nice central spot for these college students and I can see why the app would suggest that but, but it wasn't realistic at all. The pax understood and didn't care, except for the trouble of connecting over the phone, but I had a suspicion that I drove more than they had to walk. Follow me? I might as well have driven to their apartment.
I appreciate Uber trying, but I feel as though it isn't ready for prime time (hehe). They have to work out these kinks. I am sort of surprised it's already been released all over.
I don't have an Android. Can you tell me more about the app.
Oh, ok. I am in Boston, and mine hasn't been updated yet either. Wha...
Hey silver cabs! I am an Uber driver all the way on the other side of the planet. (Boston, US) We keep hearing about Melbourne in the news with so many entrants to the market. How are things looking over there?
I would, but it isn't avaialable here. Where are they anyways?
I of course strive to get 100% 5-stars, but I also try to look at it from a user's perspective where they should be critical if the ride doesn't perfectly go smoothly. If all drivers got 5-stars for all rides, then there won't be anything to differentiate the good drivers from the crappy drivers. As a person who prides in providing good service, I'd like to make sure my rating is higher than others.
I can argue about the current inflated star ratings all day. I am in the camp of having riders be more critical of their ratings and don't be shy about giving away 3 and 4 stars to be honest.
Now, that's all idealism. We won't solve that today. At the current state what would be fair for a less than 5-stars? Besides the blatant things like the driver being racist or smoking or something?
What I think deserves non 5-star ratings?
- Taking wrong turns, missing highway exits, because I wasn't paying attention?
- Getting into an accident while being at fault. Causing delay for the customer.
What I don't think deserves non 5-star ratings?
- Things that were outside of the driver's control.
- Accidents that wasn't the driver's fault.
- Unease or uncomfortable something, say weather, that is outside of driver's control.
- Things around customer preference that could have been fixed only if the user spoke up. (e.g. please close windows, the radio is too loud, the A/C is too cold, i prefer to sleep)
We have a myth?!! I'd love to hear one.
do yu mean Uber thinks you filed a claim for cleaning fee even though you didn't?
Maybe the customer said something. Some good customer who felt bad for throwing up on your seats.
Ha! I was gonna say. I thought you were saying that those "drunk" guys were actually masterminds and this whole thing was a plan to get prostitutes. If the guys requested a rider immediately, it would have pinged you, as you were probably the closest driver!
I usually turn off my phone for a few minutes after I cancel any ride. Super awkward when I get matched up with the same pax. Learned that the hard way.
You never told us about the drunk guys and what happened to them. I kept thinking they would circle back into the story. LOL.
I spoke to a woman rider about this once. She was confused about what the wait time was. She was telling me about her past rides, and how she was charged for both duration and wait time.
That's when I realized that she kept thinking "wait time" was the same as the "wait time" fromt the taxi days. That's the term used to describe how long the trip is for traditional taxis!
Sunday EARLY morning is good. There are people either getting home from the night out OR people trying to get to places for the day.
Afternoon is completely dead. If you are a driver and want to work on Suday afternoons, make sure to have a full understanding of where the local events are.
BTW, dropping off people at football games is okay. Picking up is a nightmare. Don't do it.
It's a great question, but it's a difficult answer. My rule is to sit. Gasoline is the highest expense any driver faces. Why move and incur more? Never chase surges, and don't ever aimlessly drive around.
Of course, that's easier said than done. When you drop off a passenger, you can be anywhere, and you never know what the pickups are like there. So what do you do?
After drop-off in Suburban Areas or Places I am not familiar: When I am in a new area I am not familiar with, say in a new town in a suburb, I may drive a few minutes back to the main road, but then i sit. I sit there for 45 minutes or so, and if there are no hits, I would make my way back to the city, more populated areas, or places I know.
After drop-off in Urban Areas: I know the city pretty well, so I know where to be and want to be. Considering that my favorite places are always within a mile or two away, I do move around. This only works with experienced drivers though. If you aren't? I'd say sit.
So, I guess my advice is *When you are in doubt, stay put and sit*
Here's an advice. To be a good rideshare driver, you have to be mindful of the demand of people's travel. At first, you have to do this consciously. Check your local Amtrak schedules, look up local events, when and which restaurants are busy. You have to do this while also gauging the *supply*, ie other drivers.
The good news is that you will quickly learn and go into a routine. You will just naturally know, and it becomes a part of your shift.
Further advice: here are the hot times, at least wher eI am, and usually in urban areas:
Keep track of your hot and popular times!