RIDEGURU
Can Uber drivers enter private and gated communities?
Ask a RideGuru
Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
Anonymous
Ride Master
Real questions from RideGuru anonymous users.
Popular Links
- Maximum Ridesharing Profits
- Fare Estimator
- Rideshare 101
- Sign up for UberAd
- Sign up for Uber EatsAd
- Sign up for Lyft - $5 offAd
Hot Forum Topics
The Guru Take
Yes, with permission. Make sure to send instructions to drivers.
Yes, Uber and other rideshare drivers can enter private properties and gated communities, as long as they are given permission by the resident or property owner. If it is a gated community, the passengers would need to inform the drivers of the rules and guidelines to which the driver needs to follow. For example, there may be a intercom that enables the driver to call the resident, where the rider can buzz in the driver.
(It's safe to follow the same rules of inviting in any other service vehicle, such as delivery trucks and emergency vehicles.)
Here's a tip! Make sure to send specific instructions to your driver while they are on route.
Comments
I have sour memories about this. I've had people request my ride from gated communities and military bases, where I wouldn't be able to get in. So I would park and call/text. Then they say, "well, if you can't get here, I don't want the ride."
Then I disgruntly tell them they can go ahead and cancel. then they reply back, "No, then I'd be charged the cancellation fees. You cancel."
People are a-holes.
How can we advise drivers of this fact? My senior mother just ordered an Uber from her gated community - received an alert that her driver was approaching and a second alert had he could not get in and drive away. Had he just called her she would have buzzed him in. She is too frail to walk to the entrance especially in the hot Arizona heat but I see nowhere in her profile to provide instructions.
Thanks for the tip, Elana. I agree wit your comment and I updated the answer to emphasize the need for sending the driver the instructions.
Is it too much to ask for the pax to come out to the outside of the gate? I am just saying if it's that strict, you know?
I've had pax give me pin codes to get passed the gate. You can always ask for that.