RIDEGURU
I was charged $100 damage fee for spilling water on a seat of a Lyft. Anyone else encounter this? Curious about a few things:
Why isn't Lyft required to let me know of this charge? [Had to find out via my credit card]
I had to go back to them three different times to have the charge removed. Only after the third time did they send the drivers' photos (which had been doctored ... a 2-ounce spill became water splashed all over the back seat ... how would that happen?) Still didn't see the report.
How can water be a legitimate cause of physical or cosmetic damage to a seat?
Has anyone challenged the legality of charging customers for damage without letting them know the scope or nature of this damage?
Comments
I am surprised this isn't documented in your Lyft app? You got no notification in your app or an email? Normally you do.
In the future I would take a picture of the incident as well so your driver cannot try to scam you!
Have you tried posting this in the legal forum on here? They might have some good insight!
https://ride.guru/lounge/f/ask-the-rideshare-legal-experts