RIDEGURU
Does it matter how much damage I do?
How much is the Cleaning Fees of Uber? Do they charge differently by the clean up required?
Posted 6 years, 10 months ago
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The Guru Take
4 Severity Levels
Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills. Cleaning fees are assessed and charged according to the extent of damage.
There are 4 levels of severity:
1. Damage that requires vacuuming or simple cleaning (e.g. small messes, food or drink spills) is charged $20.
2. Vomit or spills on the exterior of a vehicle are charged $40.
3. Vomit and larger food or beverage spills on fabric or other hard-to-clean surfaces inside a vehicle typically require detailing and are charged $80.
4. Significant amounts of bodily fluids (e.g. urine, blood, or vomit) on the vehicle's interior or messes that require cleaning between the window and door are charged $150.
Professional cleaning fees are based on nationwide industry averages. If charged to a rider, these fees are paid in full to the driver.
In the event you are charged a cleaning fee, you will receive an updated trip receipt.
If you were charged a cleaning fee you feel is inaccurate or unfair, you need to contact Uber here:
https://help.uber.com/h/b0bfe056-8651-4dfd-8495-21c369059cc8
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
I had no idea there were different levels of cleaning fees. I actually feel like I've been overcharged before. Who determines this stuff?
Hilarious. Can we not use the word, "bodily fluids?" It makes me feel icky.
This is pretty awesome. Thanks for sharing.