Alright, I will admit. She had way too much to drink, and she was foaming at the mouth. Then she began to throw up on her shirt and skirt. Yes, I feel horrible, but I think we managed to not get any puke on the upholstery.
In any case, the driver pulls over (which is fine) and starts to snap pics, from different angles, with and wihout flash. It was totally uncalled for. In fact, I feel it criminal as he took pictures of my girl who was not feeling well. Upon asking, he told me he needed records.
What is he talking about? What a creep.
In order to request a cleaning fee from Uber. "Photo of Damage" is needed.
The reason the driver was taking pictures is most likely to submit a claim and request a cleaning fee from Uber. In order to submit this request, the driver needs to submit a "Photo of Damage," in order to helrp their case.
Who pays for the fee? How much is the cleaning fee?
When a passenger vomits in the vehicle or causes any damage, the driver is entitled to a cleaning fee which is passed onto the customers. If the driver requires a professional service to clean the vehicle, that exact amount can be assessed to you.
Even if the driver does not employ a professional, fees can be assesed. Since any damage or smell to the car can put the driver out of commission, some people claim that these fees are one way to compensate for their troubles and lost revenue.
The photos are not just for Uber to issue a payment but also to settle conflicts with the passenger. If a passenger disputes the charge later, Uber will review the photo to determine if an appropriate amount was charged. Uber may even send over the "proof" to the customer.
As a rider, you may want to fully understand the fees, when they are assessed and challenge them when necessary. There have been reports of driver scams, where these cleaning fees are requested even though there hasn't been much damage. There has even be reports where the driver would falsify the damages (fake puke anyone?) or even use past photos or photos found on the Internet!!
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC