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Four Star Ratings - Why?

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ippei
1200 Driver Rider Guru
 Posted 2 years, 6 months ago

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Uber users (i.e. passengers) often do not realize that four-star rating is NOT a good thing in the eyes of Uber.   The drivers are penalized and can be suspended for having ratings in the low-fours.    The problem probably resides on the expectation and the "curve" that has been designed; however, I'd like to ask...

Hey, passengers!  What are the reasons you give four-star ratings instead of five?    or said another way, what does it take, and what is your expectation, for the driver to deserve a five-star?  

Are candies and water bottles a necessity? :)

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    lilly
    974 Rider Guru
     2 years ago

    If a driver simply gets me from A to B in a courteous and safe manner, I always give a 5! Waters and candies are not important to me, in fact, when I get in an Uber and am offered chocolates and sparking water I feel a bit uncomfortable taking the items. I know the drivers work hard for their money and they shouldn't feel it is necessary to give gifts to their riders just because other drivers have started doing it :)

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      CasPer
      325 Rider
       2 years ago

      ...but the competition is a good thing. If it takes water bottles to satisfy their riders, they should...no?

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        CTG07
        223 Rider
         2 years ago

        we shouldn't need to give water bottles out just to get a 5 star rating though...

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    CasPer
    325 Rider
     2 years ago

    What's with the inflated scores? I honestly don't think 4-star is a bad score.  Look at Amazon.  4 is good!!  

    I have seen some drivers (I take Uber Black) who go way beyond their call of duty. What's wrong with them getting the 5-star and everyone else the 4?  Shouldn't they be rewarded for going the extra distance?  e.g. getting water bottles, providing WiFi, charge cables, etc?

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      jbauer
      390 Driver
       2 years ago

      While your logic is correct, the reality is a bit different.  Your 4-star rating is hurting the pretty decent drivers.  You know they get suspended for having like 4.25 rating.

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      kias_revenge
      131 Rider
       2 years ago  (edited 2 years ago)

      below 4.6 gets you banned.