RIDEGURU
I am hearing more and more stories about drivers and riders butting heads over mask usage and other safety concerns.
Perhaps drivers should be aware of this feedback page that passengers have now. See below.
Drivers and Masks - Rider app has feedback buttons now for mask use and other COVID safety rules.
Posted 3 years, 6 months ago
Posted In
Angry Riders
Driver from hell? Complaints or suggestions for Uber and Lyft? Glaring problem with the industry? Do you have stories of your horrible experiences with rideshare services? Leave your comments here and share your stories.
Posted By
Scott_Liesman
11
Ride Apprentice
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Comments
What I want to know is if these riders need to provide proof? A picture perhaps? If now this is just going to be another way that riders exploit the system looking for ride credit from Uber.
Uber is mandating it, so this makes sense
The fact that they built and offered this form means many users are submitting this complaint. That's why they made it easier for people to submit it.
Sad that drivers aren't wearing a mask. Politics aside, why not protect yourself? You see strangers all day and night.
This reminds me of this, which is from the customer perspective.
Uber to Require Some Passengers to Take Mask Selfies
Good to know. Where does this show up? After every ride?
No, it's under the Help. You have to go to Help and essentially file an issue.
Nope, it's actually when the user goes to Help to submit an issue with Uber. It's under Safety.