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As a driver, have you kicked out a passenger? Ended a ride early mid-trip?

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WWBlueStuff
264 Driver
 Posted 1 year, 6 months ago

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Please do share. Remember when some dude died after getting kicked off Lyft?  I can't help it to think he did something to be kicked out, you know? 

Lyft Passenger Killed in Fatal Hit-and-Run on Freeway After Driver Demands He Exits Vehicle
https://www.nbclosangeles.com/news/local/Lyft-Passenger-Killed-in-Fatal-Hit-and-Run-on-Freeway-473302203.html

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    DaveWhittle
    220
     1 year ago

    I've had plenty of riders I wanted to kick out of my car, but I never have. Here's why I haven't.

    1) The harder your passenger is to bear, the more likely it is that they're either dangerous or a threat to your well-being.  I make it a point of pride to be the adult in the car on every ride.  That often means swallowing my pride and keeping my mouth shut. Jesus taught "agree with your adversary quickly, lest he turn on you." That's especiallly good advice when you're driving strangers around. The meaner a person is, the more likely they are to find a way to hurt you somehow for any slight they perceive.  Your rider could be a first-time / one-time rider - the most dangerous kind.

    2) I don't like losing money on any ride I've accepted, but if I'm going to cancel a ride, I do it before they get in my car. I also don't accept rides from low-rated passengers in the first place unless I'm chasing some sort of incentive based on acceptance rate.

    3) No...

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    I've had plenty of riders I wanted to kick out of my car, but I never have. Here's why I haven't.

    1) The harder your passenger is to bear, the more likely it is that they're either dangerous or a threat to your well-being.  I make it a point of pride to be the adult in the car on every ride.  That often means swallowing my pride and keeping my mouth shut. Jesus taught "agree with your adversary quickly, lest he turn on you." That's especiallly good advice when you're driving strangers around. The meaner a person is, the more likely they are to find a way to hurt you somehow for any slight they perceive.  Your rider could be a first-time / one-time rider - the most dangerous kind.

    2) I don't like losing money on any ride I've accepted, but if I'm going to cancel a ride, I do it before they get in my car. I also don't accept rides from low-rated passengers in the first place unless I'm chasing some sort of incentive based on acceptance rate.

    3) Not that ratings matter all that much (they matter to the degree they keep your passenger from canceling on you, and they kinda set expectations for those who tip), but you'll get better ratings if you treat everyone with respect and a smile - even those who don't deserve either.

    4) As you noted in your question, it's not only dangerous for you, it could be dangerous to your passenger. Soothing your pride is not worth endangering someone's safety, much less their life.  That driver could be found liable in a court of law for the safety of the passenger.

    Hope that helps!

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      momof4
      8105 Rider Driver
       2 weeks ago

      Dave, love the advice. I treat everyone with courtesy even when a few didnt deserve it. I dont disagree with anyone even when I dont agree. I talk when my rider wants conversation and shut up when I know they dont. I try to let them pick the conversation and where it goes.  I use ratings as a guide. Unfortunately some lower rated riders were absolutely no problem and they tipped. That leaves me to believe the other drivers were the problem not the rider. It does suck at times going by the ratings.  I've taken chances at times that have paid off but I've also declined rides based on ratings that could've also been fine. Some drivers can be a little rough on rating riders as riders can be rough on drivers. 

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      lguirch
      79 Driver
       1 year ago

      Had to politely tell the passenger that he can't get there form here once.

      I was on Lyft destination filter heading home. Got a request and figured it will be good to pick up the passenger to reduce deadheaded miles. Picked him up, started the trip and noticed that his ultimate destination was indeed close to my house, BUT he also had a stop planted 40 minutes away, prior to the drop off, so that would add an hour and half to my trip. Strange that Lyft would match us up where I clearly entered my destination (they can't assume I will be willing to drive around for anohter 1.5 hours prior to drop off). Suchs for the passenger as he waited for me to get to him for 10 minutes only to be told the ride can't happen as I had somewhere to be at a certain time and this was a Destination Filter ride that somehow got dispatched in error

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        BrianTheScrewDriver
        434 Driver Driver
         1 year ago

        I will admit, that request looks like a dream request to me.  1.5 hour drive to my house ($150~200) to finish my day?  :Drooling.

        I get it though. When you gotta be somewhere, you gotta be somewhere.  I guess the destination filter sorta failed but it sorta worked, right?  We can see why it did what it did.

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    momof4
    8105 Rider Driver
     2 weeks ago

    Came close to it on Sunday around 400am. Got a request for a long trip on my way back from a long trip.  I didnt know the area I was in very well & didnt catch that it was a pool rider with a 4.52 rating. I decided to chance it anyway. Pick up this young 20 something female. We go about .5 mile hop on the highway when she tells me she put wrong address in on purpose because she couldnt afford the ride to her house. Could we go that distance & she would pay me cash the rest of the way. WTH!! I said no I do not do cash rides. I asked her to change the destination which I knew what her answer would be "it wont let me". Her destination was an extra 20 min 15 miles. I knew I was taking a risk on getting paid correct fare & tolls. 

    First thought was I cant dump this young girl out in the middle of no where, in the middle of the night, in this part of pitch black NJ in the pouring rain (they cant afford street lights there:)  I knew she was fully aware o...

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    Came close to it on Sunday around 400am. Got a request for a long trip on my way back from a long trip.  I didnt know the area I was in very well & didnt catch that it was a pool rider with a 4.52 rating. I decided to chance it anyway. Pick up this young 20 something female. We go about .5 mile hop on the highway when she tells me she put wrong address in on purpose because she couldnt afford the ride to her house. Could we go that distance & she would pay me cash the rest of the way. WTH!! I said no I do not do cash rides. I asked her to change the destination which I knew what her answer would be "it wont let me". Her destination was an extra 20 min 15 miles. I knew I was taking a risk on getting paid correct fare & tolls. 

    First thought was I cant dump this young girl out in the middle of no where, in the middle of the night, in this part of pitch black NJ in the pouring rain (they cant afford street lights there:)  I knew she was fully aware of what she was doing and planned the whole thing figuring the driver would take the cash. After seeing her rating I am sure she pulls this all the time. Her destination was NY 40.90 are added to the fare for tolls and a 20.00 surcharge for driver if they are not a NY driver. A NY trip usually runs a rider over 100.00 on a 45/60 min ride.

    Second thought was she could tell Uber I picked up wrong rider, I got lost, i was intoxicated or any other BS she could come up with along with a 1 star so she could get her $ back. My ratings could take the hit but what about a false report that could get me deactivated? My motherly side and conscience won. I took her and hoped for the best. However I needed to try and say or do something to ensure she wouldn't try to send a false report to Uber.  

    My Turn to BS My Rider

    Me - Since there are so many issues with drivers assaulting riders & doing bad things Uber will contact me after I drop you off.  They will ask why I dropped you off so far from your destination. I'll explain what happened but I'll tell them you made a mistake. I wont tell them you purposely put in wrong address because you didnt have enough $ in your account to pay for an Uber. That you offered me cash for the rest of the ride. You would get deactivated.  Then I lied even more. Uber could report you to your bank for Knowingly ordering a service & not having the funds in there (it's like writing a bad check). Figured at her age she wouldnt know much about checks. I can back all that up with the video and audio I have from my dashcam. I'll just edit the beginning part out so they dont know what you really did. Good thing our whole conversation and interaction is on my dashcam so I can just upload it to Uber if needed.

    Rider - Thank you so much I really appreciate it.

    Who knows maybe she didnt believe my BS. I just wanted her to know that if she tried I had everything recorded. I did nothing wrong this was all on her and I had proof. Although Uber dont always care. Yes I did take a big chance but again I just couldnt leave her on the side of the road. It was a situation that never happened to me. If this were to happen again I would probably find a spot to let her out safely.  I did get my full fare for the miles, time, correct Bridge toll, NJ TP toll, and the additional $20 surcharge because I am a PA driver(out of state), cant pick up in NY, & tolls we occur on way back. That time of morning I take the no toll way back as there is no traffic & puts me back in the area where its busy, where I want to be accepting more long trips.  So 27 months haven't thrown anyone out. Just 2 close calls that looking back I should have booted them out. 

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    ChristianPerea
    118 Driver
     1 year ago

    This one was asked by a passenger.

    I’ve kicked a few people out of my car over the years. I used to drive in a college town (Santa Barbara) and had to kick students out almost every night. Here’s what gets you kicked out of my car:

    1. Walk up with an open container (open alcohol).
    2. Trying to load more than four people in my car. I wait until you all awkwardly squeeze into my car though before telling you to get out because I enjoy watching everyone’s face in my mirror when I point out the obvious.
    3. If you touch me. Period.
    4. Say racist or bigoted things while thinking I’ll agree with you because you’re rating me.
    5. If your destination is too far/not possible (across the bay bridge from SF to East Bay at 7 a.m.).

    #5 is no hard feelings and I feel bad, but it turns my entire shift into taking you to the East Bay for about $20. The big problem comes on the return trip. After I drop you off, I have to wait in line for 2 hours without earning anything (eve...

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    This one was asked by a passenger.

    I’ve kicked a few people out of my car over the years. I used to drive in a college town (Santa Barbara) and had to kick students out almost every night. Here’s what gets you kicked out of my car:

    1. Walk up with an open container (open alcohol).
    2. Trying to load more than four people in my car. I wait until you all awkwardly squeeze into my car though before telling you to get out because I enjoy watching everyone’s face in my mirror when I point out the obvious.
    3. If you touch me. Period.
    4. Say racist or bigoted things while thinking I’ll agree with you because you’re rating me.
    5. If your destination is too far/not possible (across the bay bridge from SF to East Bay at 7 a.m.).

    #5 is no hard feelings and I feel bad, but it turns my entire shift into taking you to the East Bay for about $20. The big problem comes on the return trip. After I drop you off, I have to wait in line for 2 hours without earning anything (even with Fastrak). I lose A TON of money and my landlord doesn’t accept kindness as a form of rent payment.

    If you do #1 – #4 than you can go play in traffic while blindfolded for all I care.

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      CaptainOlimar
      186
       1 year ago

      Can you elaborate on the #3?  What about a tap on the shoulder?

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        Bigfrank
        426 Rider Driver Driver
         1 year ago

        If anybody touches me I use my all situation remedy called LIQUID ASS. GUARANTEED TO WORK 1000% 

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      KitteryMe
      30
       1 year ago

      open container is legal in some states...

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    DrivingForDollars
    12 Rider Driver
     3 months ago  (edited 3 months ago)

    Unconscionable

    First off, what the driver did in the original story, ejecting a passenger on the freeway, is so completely illegal he should be in prison for manslaughter. No professional driver would ever do that.

    Only Once

    In 5000 rides I have ejected a passenger exactly once, it was daylight, and I pulled over to a safe curb and told him to get out.

    Fortunately, on Uber the passenger rating system works well, and I don;t take people under 4.8, so I don't get the creeps very often. Unfortunately, the passenger rating system on LYFT is completely useless, and I get some real creeps. The one and only time I kicked someone out mid ride was a Lyft passhole.

    There have been a few times I have refused to start a ride, and maybe only 3 times they had managed to get into my car and sit and start being stupid morons before I started the ride, and kicked them out before starting.

    How to Get Kicked Out of My Car

    Most of the time I just refuse to give the ride in the first place, for any of...

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    Unconscionable

    First off, what the driver did in the original story, ejecting a passenger on the freeway, is so completely illegal he should be in prison for manslaughter. No professional driver would ever do that.

    Only Once

    In 5000 rides I have ejected a passenger exactly once, it was daylight, and I pulled over to a safe curb and told him to get out.

    Fortunately, on Uber the passenger rating system works well, and I don;t take people under 4.8, so I don't get the creeps very often. Unfortunately, the passenger rating system on LYFT is completely useless, and I get some real creeps. The one and only time I kicked someone out mid ride was a Lyft passhole.

    There have been a few times I have refused to start a ride, and maybe only 3 times they had managed to get into my car and sit and start being stupid morons before I started the ride, and kicked them out before starting.

    How to Get Kicked Out of My Car

    Most of the time I just refuse to give the ride in the first place, for any of these following reasons:

    • Asking/trying me to do something illegal, such as:
      • Take more people than my can can legally hold.
      • Take a small child with no child seat.
      • Take an unaccompanied minor.
      • Get into my car with an open container of alcohol.
    • Get into my car with a lit cigarette or cigar (seriously WTF people, FFS)
    • Failing to identify themselves. WTFFF
      • YOU the passenger need to VERIFY that the license plate on the APP matches MY car That how YOU know I am the correct driver. (Plus my photo is in the app)
      • You the passenger are not wearing a license plate, so the only way I can know if you are the correct passenger is for YOU to tell me YOUR NAME.
      • If you are at all beligerant about this, your ride in instantly cancelled because this means you disrespect me and my safety.

    An Easy Choice:

    Almost always the moronic jerks are just doing a short 2 mile ride for which we will get no more than $2.62, and passengers like that have personal problems and take it out on drivers, giving bad ratings for no reason and stiffing the driver on the tip. ... If we cancel we get $3.75 on Uber and $5 on Lyft, and they are also then blocked from rating us.

    Guess which option I pick?

    I'll take the cancel fee for $200 Alex and answer "what does a driver do with jerks", and I'll send a note to support to block them from my account (and after a few of these ntoes from drivers, those passengers lose their account access and are bared from taking any rides).

    You Are Not Entitled to a Ride

    No one is entitled to get a ride. Using rideshare is a privilege, not a right. If you treat your driver poorly, you deserve to be dropped off at the nearest safe location. 

    • This is NOT a taxi cab
    • This is NOT a car for hire.
    • This is NOT a limo for entitled millennials
    • This is my private, personal vehicle, and you are a guest in it. ACT ACCORDINGLY.

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      CSSchwaller
      20
       3 months ago

      4.8!!   I’ve heard of people say 4.6, but man drivers are getting strict! 

      But I assume it’s the best drivers who can be picky cal kudos to you!

      ...That’s assuming higher rated drivers get the pings first. That is...the case, right?

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    SyedAli
    235 Driver
     1 year ago

    Driving late night on weekends, I feel like I kick someone out almost every week.

    Just two weeks ago, Saturday night at 3AM, these three guys got on, and they kept yelling "gaaaaaaaay" to each other, and it wasn't even in context.  They just liked to be yelling that word over and over again. I told them repeatedly they need to quiet down and they kept doing it. 

    When I finally pulled over and told them again, one of them (the worst one) yelled it directly into my face.  That's when I swiped and cancelled the trip and told them the ride is over.  The worst offender didn't seem to know what happened.  The other two gave me the "come on!!", but looked anxious to get out.  They stepped out, slammed BOTH my doors as hard they could.  I didn't even feel bad it was in middle of nowhere.  (it was a nice night, they could have used a little walk to cool off.)

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      WWBlueStuff
      OP 264 Driver
       1 year ago

      I've had the same exact experience.  Haahaa

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    HollyMLandry
    18
     1 year ago  (edited 1 year ago)

    I do this full time, 5-12 hours a day on days I work, in the Worcester and/or Boston areas of MA.

    772 trips with Uber in 4 months. 172 with Lyft in 2. Most riders are great, just people going from A to B. 

    I've had to kick out passengers only twice on Uber, once on Lyft.

    Both times with Uber it was because they tried to cancel the ride mid-trip.

    "It was an accident!" they claimed, both times.

    Nonsense. You have to click accept at least twice to cancel the ride. Get the fuck out of my car.

    1 star, report to Uber.

    The Lyft one was a drunk 20-something man who WOULD NOT stop flirting.

    Figured I wanted to make out with him as bad as he wanted to make out with me. He was wrong.

    Told him I had a boyfriend, he said "Well he doesn't have to know."

    Okay... have a nice walk you pig.

    Booted him out in the middle of nowhere, mid-ride.

    1 starred and reported.

    Show Hide  2 Replies
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      StuffinMuffin
      828 Driver Rider
       1 year ago

      Thanks for sharing. That's some crappy experience.  I have had others cancel mid-trip as well.  Why do they all claim it was by accident?

      One guy had a (potentially) credible answer.  It was, "My friend call this Uber and she must have cancelled it?"  I called BS, but later I found out this happens often when one leader of a pack tries to call multiple rides.  Some people assume since the group is on a car, they are good.  so they cancel and call another for the second group.

      Can I ask whether they left bad reviews?  I also am curious if Uber would be considerate enough to take those off of your records.  They should.

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      MaisieCy89
      83 Driver
       4 months ago

      This is interesting that both times, you kicked them out for canceling. I would imagine it'd be for puking or rude customers.

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    AsStibelDude
    625 Driver
     1 year ago

    Here's my experience where I cancelled a ride.  I technically didn't kick him out.  He was already outside the car.  It was like 12:45AM, and it was surging at 1.5x. I picked up this super tall white dude outside of a bar.  He didn't look too trunk or dishoveled, which is always nice on a Saturday (Firday?) night.   He says he is going to Medford, like 9 miles away.

    Then he asks me to pull into Taco Bell because he's got the munchies.  The guy asks me to stop in real quick, so he can get something to go.  (He even offered me a soft taco supreme.)  I agree, we pull in and notice the drive-through had a line.  The dude, just snaps to action and walks into the store.  I park.

    Then the guy doesn't come out for like 10 minutes, most likely stuck in a long line of drunks getting out of bars.  I call the guy to say I can't wait anymore.  He says he's coming out in 60 seconds.  I give him 3 more minutes, while fully awa...

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    Here's my experience where I cancelled a ride.  I technically didn't kick him out.  He was already outside the car.  It was like 12:45AM, and it was surging at 1.5x. I picked up this super tall white dude outside of a bar.  He didn't look too trunk or dishoveled, which is always nice on a Saturday (Firday?) night.   He says he is going to Medford, like 9 miles away.

    Then he asks me to pull into Taco Bell because he's got the munchies.  The guy asks me to stop in real quick, so he can get something to go.  (He even offered me a soft taco supreme.)  I agree, we pull in and notice the drive-through had a line.  The dude, just snaps to action and walks into the store.  I park.

    Then the guy doesn't come out for like 10 minutes, most likely stuck in a long line of drunks getting out of bars.  I call the guy to say I can't wait anymore.  He says he's coming out in 60 seconds.  I give him 3 more minutes, while fully aware there are more surges going on, and I decided to drive off.  Soft taco even a supreme wasn't worth the wait.

    I ended the trip, so I didn't hear from him again, but he did leave a bad review and complained to Uber and got his fare back.  Ouch.

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      RPaulson
      551 Driver
       1 year ago

      That sucks, man.  It's the old "I will only be a few minutes at a fast-food trick."  That's happened to me multiple times.  Gotta be careful when to say yes to those.

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      AnitaBAnthony
      75
       1 year ago

      I don't know how he got the fare back.  He had only paid for the portion of the trip to get to that Taco Bell.  He got that ride for free then.

      Then there's the wait time though.  He was paying you a per minute fee for like 15 minutes.  I can see him pissed about that.

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        AsStibelDude
        625 Driver
         1 year ago

        Not ideal to be getting paid $1.90 a minute, just sitting there.

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          lguirch
          79 Driver
           1 year ago

          Uber does not pay $1.90 per minute, more like $0.19

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            AsStibelDude
            625 Driver
             1 year ago

            Hahah, yep.  I meant $0.19.  It looks like I misled others who are now thinking we get paid $1.90 x 60 = $114 an hour waiting outside Taco Bell.

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          AnitaBAnthony
          75
           1 year ago

          Yeah, but that's $19 after ten minutes.  That's an expensive taco. He must have been really hungry.

          You did the guy a favor.    or maybe he was trying to be nice to you by not cancelling and calling another.

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            HemiDodge
            360
             1 year ago

            $20 TACO!!!!  LOL. 

            Yeah, man.  Stop complaining.  $19 for sitting there idle (engine off) sounds like an awesome deal.

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              AsStibelDude
              625 Driver
               1 year ago

              Ah, guys.  Sorry. I made a typo. That's a $1.90 Taco after 10 minutes.  (I meant to type $0.19/minute waiting.)

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      FlutterShy
      310 Rider
       1 year ago

      You agreed to drive the man to his house.  You cancelling the ride is unprofessional.  He was holding up his side of the bargain by incurring significant fees every minute, and you just ditched him.

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    Bigfrank
    426 Rider Driver Driver
     1 year ago

    I'm on the uber x platform and to young dumbies were going less than a mile and ask if I had water. No I said and they got  annoyed so I said actually I do have water in my radiator , would you like some ? I pulled over to the curb and said here is your free reality check Exit my car and enjoy your one star rating.

    Show Hide  5 Replies
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      Wordsmithist
      9 Rider Driver
       1 year ago

      I have a standard answer for that (although I have almost never been asked if I have water): The reason is simple: I used to carry water by rarely got tipped for providing it. So it cost me more money to provide the service than the service was worth.

      That's the honest truth and people understand. (Or, at least I've never been rated poorly for it.)

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        CWalcutt75
        252 Driver
         1 year ago

        So the asnwer to this question, "As an UberX driver, do you provide gum, mints, water, charger to your passengers?" is yes, but only to those who drive more than a mile.

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          Wordsmithist
          9 Rider Driver
           1 year ago

          For you, yes. For me, no. It's strictly a business decision and people do understand. This is my business and i run it accordingly.

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            CWalcutt75
            252 Driver
             1 year ago

            Oh, don't get me wrong.  I don't provide any water either. 

            I actually tried it for a few weeks.  I can't remember if it increased tip or not, but when I did the math, each bottle was like like $0.25, which cut into the profit especially when there are multiple passengers on a single ride.

            I had one family of tourist who took like five bottles.  Not cool.  (though, their fare was like $45, so I guess that's okay.)

            I also faced the logistics of my long 14 hour shift, where I realized I couldn't keep them cold. A big box of water bottles, heating up in the back trunk.  NO one wanted it. 

             It's these "reality" things that people don't notice.  It ain't easy.

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      SyedAli
      235 Driver
       1 year ago

      You are my hero.

      Tell me one thing, because I want to be like you.  Do they leave a retaliatory ratings?  Complaints to Uber, etc.?  I hate coming across as a pushover, but that's the primary reason I can't do or say the things you do.

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    MickDorsey
    95 Driver
     9 months ago

    I have canceled trips mid-ride for underage riders. Yep, whenever I find out that the passengers are minors, I immediately pullover and tell them to get off. No exceptions. 

    Yes, safety first.  Here's a funny story.  One time I pulled over into a strip mall parking lot to let out three teenage girls.  They were embarrassed and berated. Kept asking me what the big deal was. When they complained about their safety, I decided to stay with them until another ride could arrive.  For some reason I was naive enough to think they'd call their parents or friends, but, of course, they called another Lyft.  I had already told them of the company policy and no driver would give them a ride, but they did it anyway.

    I felt at that point, it was not my business, so I waited until another driver arrived. Should I have warned the other driver?  I figured it wasn't my place.

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    jbauer
    391 Driver
     1 year ago

    One time, I drove this guy to his friend's house which was a gate-community.  We buzzed his friend but there were no responses.  He said there is a party and he must not be able to hear his intercom.

    There were other cars going by and going into the community.  The guy insisted that I follow another car through the gate.  Told me to stay "very close."  I declined, completed the ride without asking and told him to walk.   I will not risk the gate shutting on my car AND did not want ot be involved in tresspassing as this man could not prove to me that he had permission to enter the premises.

    I have no idea how far the walk was for him, but he was super pissed.  Screamed and yelled and gave me a 1-star rating.  Uber took care of 2 weeks later.

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    MickDorsey
    95 Driver
     9 months ago

    There's a common theme to when I kicked out the passengers in the three instances.

    They were ALL racists.

    One, there was another time the guy opened the door to let a friend in, and he banged the guardrail. Thankfully there was no damage but I remember being angry and giving him a 1 star. (I guess I didn't end the trip mid-ride.)

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    smartYoda
    67 Driver
     1 year ago  (edited 1 year ago)

    I've only asked two people to leave my car out of about 3000 rides. One man was angry because I couldn't find him fast enough. I canceled because I couldn't find him, and I was double parked for quite some time. I drove away, and he requested another ride which I accepted without noticing it was the same rider, I picked him uip this time, and he started complaining right away. I drove for about two minutes and then kicked his ass on the street in the pouring rain. Must say it felt good. He was drunk and very unpleasant.

    The other time somebody thought I took too long to get him. He needed to get to a bank before it closed, and his lack of planning was somehow thought to be my problem. I had to wait for a freight train, so I couldn't get to him faster, but he started cursing at me right away (first through the phone, then in person). I kicked him out after driving for maybe 100 yards. He threatend me and told me to never come back into his little town.

    Two out of 3000 isn't bad.&nbsp...

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    I've only asked two people to leave my car out of about 3000 rides. One man was angry because I couldn't find him fast enough. I canceled because I couldn't find him, and I was double parked for quite some time. I drove away, and he requested another ride which I accepted without noticing it was the same rider, I picked him uip this time, and he started complaining right away. I drove for about two minutes and then kicked his ass on the street in the pouring rain. Must say it felt good. He was drunk and very unpleasant.

    The other time somebody thought I took too long to get him. He needed to get to a bank before it closed, and his lack of planning was somehow thought to be my problem. I had to wait for a freight train, so I couldn't get to him faster, but he started cursing at me right away (first through the phone, then in person). I kicked him out after driving for maybe 100 yards. He threatend me and told me to never come back into his little town.

    Two out of 3000 isn't bad. Now that I think about it, I do drive away if people take to long to get their shit together. One time I swear the people came out to go to the airport, and then it took them at least another 15 minutes to get all their stuff  near or in my car. At some point I just unloaded all their luggage and drove away. Ask for a ride when you're ready FFS.

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      DriveMeToTheMoon
      284 Driver Driver
       1 year ago

      The airport thing is a major problem. I hate it.  Everyone tries to be smart about "requesting ahead", and they aren't even ready.  They must be requesting it before they get all their bags.  Why don't they understand that we are off of a queue and requesting ahead has no meaning.

      and it's the worst for the driver.  Navigating in front of the terminal is a mess (have you seen PHL and LGA?)  , and we are always afraid of not getting another ride after we cancel.

      re - How long are waits at airports?  what do you mena, another ride?

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      DrivingForDollars
      12 Rider Driver
       3 months ago

      PRO TIP: When a passenger calls you to complains "where are you" they are going to give you 1 star. Drive past them to start the timer, then go to the end of the block and wit the 5 minutes and cancel on them. Or cancel right away. But whatever you do, do not take them. It will be a short worthless ride, you will get a 1 star rating, and it'll ruin your whole day.

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      dShaperoMDM
      112
       1 year ago

      Could you have known the second request was coming from the same guy?  No, right?

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        smartYoda
        67 Driver
         1 year ago

        If I had paid attention to his name the first time, I probably could have. But it was pouring outside, so that didn't have my highest priority

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          dShaperoMDM
          112
           1 year ago

          I thought you see nothing. Not even the passenger's first name anymore.  Or is that only in certain markets. I'm not a driver so I don't know. 

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            smartYoda
            67 Driver
             1 year ago

            In the Chicago area you still see their name/moniker on both Uber & Lyft. I don't know if that is also the case in other areas.

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              ShadyPeteMD
              179 Driver
               1 year ago

              Yeah, it's different from a city to city.  In Philadelphia, we can't even see the users' star ratings.  Weird, right?  We should be able to.

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      DanHennison
      20
       1 year ago

      The only time I have ever kicked a passenger out was for cursing as well. He decided (too late) that he did not like the route the GPS was taking us and started curing me out for being a dumb shit and not taking the "better" route to begin with. Kicked him out so fast.

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    RPaulson
    551 Driver
     1 year ago

    I actually want new drivers to take this as an advice.  Don't pick up crappy riders.  Cancel immediately.

    This technically isn't cancelling a ride mid-ride, but I went to the mall to go pick up this woman on a Thursday night.  There was some traffic and some confusion as to which exit she was waiting.  When I pulled up, she started berating me for being late and started to nag.  I knew this would be a $5.00 1-star ride.   So you know what I did?  I told her to get out of the car and cancelled it. Don't need this crap.

    Why is this a good advice?  Because if you don't start the ride, those crappy passengers cannot give you a 1-star rating.

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      momof4
      8105 Rider Driver
       2 weeks ago

      RPaulson Great advice. I dont do a lot of bar rides anymore but when I do their rating needs to be 4.80 or higher. Rides during the day depending on the area I will go as low as 4.65. I have done a 4.50 rider who liked to give directions but other than that was very nice and tipped 20% on long ride. I had a 4.52 the other night I posted in comments below that I shouldnt of accepted. Lyft is useless everyone is 4.9 or 5 stars. On the few occassions I see a 4.8 I dont accept. Thats a low rating on Lyft. lol

       I just want to add when you pull up make sure your doors are locked. Ask who they are and who their driver is. It gives you 10/15 secs to check out their demeanor, attitude, & possibly how intoxicated they are. I sometimes say "sorry didnt realize doors were locked" if they seem annoyed (diesn't happen often). If I am not sure but suspect an issue I will talk to them and fiddle around with my phone (another 10/15 secs) blaming the app before I start trip. In that time you can usually predict if there will be an issue. 2500+ rides havent kicked anyone out (2 deserved it). 

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    writerider
    8 Driver
     1 year ago  (edited 1 year ago)

    If people reek of pot when they step into my car, they don’t stay.  It usually takes me a minute to pick up on the stench.  It’s purely a cleanliness/hygiene issue and I don’t want to have to stop giving rides to fumigate the car.  A few got angry and slammed the car door pretty hard, but whatever.

    I did have one gal with an attitude. She was in a dangerous area for me to pick her up and so I asked her to meet me in an adjacent parking lot.  She gave me attitude and started taunting me. Finally I pulled over and said this ride isn’t working for me and asked her to leave. She wouldn’t leave and said to continue with the ride. She continued to taunt me but I wouldn’t engage her.  She finally realized she couldn’t get my goat any longer and so I pulled over. She screamed in my ear and called me a racist, then got out of the car and threw her soda cup at the car. Needless to say she was reported.

    The worst experience I...

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    If people reek of pot when they step into my car, they don’t stay.  It usually takes me a minute to pick up on the stench.  It’s purely a cleanliness/hygiene issue and I don’t want to have to stop giving rides to fumigate the car.  A few got angry and slammed the car door pretty hard, but whatever.

    I did have one gal with an attitude. She was in a dangerous area for me to pick her up and so I asked her to meet me in an adjacent parking lot.  She gave me attitude and started taunting me. Finally I pulled over and said this ride isn’t working for me and asked her to leave. She wouldn’t leave and said to continue with the ride. She continued to taunt me but I wouldn’t engage her.  She finally realized she couldn’t get my goat any longer and so I pulled over. She screamed in my ear and called me a racist, then got out of the car and threw her soda cup at the car. Needless to say she was reported.

    The worst experience I had though, was just a few weeks ago.  I waited past the 3 minutes which was my mistake because the passenger messaged me and said that he was coming. The passenger finally showed up and once again, he reeked of pot and was higher than the space station. I told him that I couldn’t accommodate him. He became belligerent and started asking for his money back. I told him since we weren’t going anywhere that he wouldn’t be charged. He then whipped out his cell phone and started recording me and told his buddies on the video that I was his n-word. I even tried calling 911 but he screamed over my talking with the operator. He finally got out.  I was shaken up so much I couldn’t drive for the next 3 days.  I reported him and I hope that he was banned.  I’ll never know.

    One more ride from Hell: I drove three ladies a little over a mile to the Hollywood Bowl. Those who know the area know that the Bowl is a crap carnival when it comes to driving.  It was absolute gridlock. I tried talking them into getting out and walking, but every time I almost had them opening the door, they’d read a post about Trump and they’d get suck into a gabfest about how much they hated them.  2 Hours later, I dropped them off.  I’ve learned that I don’t mention politics.  If someone engages me, I’ll politely refuse.  I won’t get baited into a confrontation.

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    LCarpenter
    220 Rider Driver
     1 year ago

    I have never kicked out anyone, but I have had a passenger suggest I kick out his girlfriend, because she was being drunk and loud. 

    She was being really funny though while yelling at my driving.  but in good nature.  like, "Watch out for that median that looks like a dude in a hoodie!"  "Slow down!  You are gonna get us pulled over and make me go to jail." No idea why she would go to jail as she didn't seem to be breaking any laws.

    The boyfriend was going along yelling, "Let the man drive!!  We are not going to jail!" then turns around to me and whispers, "I seriousluy would give you a huge tip if you kicked her out."

    It actually looked like a very healthy relationship. I am sure if I had kicked her out, he would have laughed and brought her back in.

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      BGraft89
      614 Rider Driver
       1 year ago

      LOL.  Oooooh, I've actually had this dude actually kick out his girlfriend from my car.  They were in an argument for something stupid like not listening and embarassing themselves at dinner, and he was like, "That's it, I am kicking you out of this Uber."  (even though it's me who is driving)

      She said something like, "You can't kick me out." Then the dude turns to me and says "Please pull over.  Her ride is over." Then she yells, "Nooo you get out.  This is my Uber. I called it" while shoving the phone into his face.

      I basically had no idea what to do, but I had to pull over, which I did.  Luckily, I guess they agreed that she should leave, so she storms off while yelling something and boyfriend, calmly shut the door.  I will never forget what he said he sighs, looks up and says, "Shall we?"

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        LCarpenter
        220 Rider Driver
         1 year ago

        That's a great story.  Did the girlfriend end up cancelling the ride?  It was her ride, right?

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          BGraft89
          614 Rider Driver
           1 year ago

          Nope.  Completed the trip like any others.  No idea if what she rated me. :)

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    DriveMeToTheMoon
    284 Driver Driver
     1 year ago

    I just kicked a group of girls out of my car last night.  One of them was sticking her head out the window and throwing up. I appreciated her efforts to keep it out of my car, but I just pulled over and told them the ride was finished.  One of them griped but the others gave me a look of, "yeah, we get it. and maybe we should tend to her before we go home."

    I am pretty sure I got a 1-star rating though.  Gonna argue that with Uber.

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      Star4Shining
      63
       1 year ago

      does uber accommodate for real?

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        DriveMeToTheMoon
        284 Driver Driver
         1 year ago

        Nope. They never responded.  Typical Uber.  It was a good attempt though.  Does't hurt

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    skilledaf
    7
     1 year ago

    So I just had to do this for the first time last night. Guy was drunk, picked him up from his house (fight with the mrs?!) and at first he was ok, all apologetic but then he just started getting belligerent. He was on the phone with someone and kept screaming. I finally pulled over and told him we arriver (oops) I didn't want the confrontation of "kicking" him out though.

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      donbon
      85
       1 year ago

      Have there been any consequences from ending the trip early like that yet? They guy didn't even notice he wasn't at the right place? so weird.

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        skilledaf
        7
         1 year ago

        No he never noticed LOL and no consequences yet...

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    hanktoto
    156 Rider Driver
     1 year ago

    I've never had to kick anyone out thank goodness but I did consider it once when some guy got in my car with a Make America Great Again hat...

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    ShadyPeteMD
    179 Driver
     1 year ago

    I had a guy a month ago at Fells Point who was belligerent drunk and kept kicking the back of my seat.  I really have no idea why some people are total assholes and think this is ok.  We didn't have an argument or anything.  He just thought it was funny.

    I first say, "Hey, can you stop that."  he doesn't.  I heard him chuckle.  It escalates to him using his hands to bang on the seat.  That's when I point at the dashcam and says, "I am recording all of these behaviors.  I can take you to the police now or you get out."

    He got out, slammed the door, and called me all kinds of names as I drove off and then banged twice very loud on my trunk.  Gosh, do you see what we deal with?

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      Bigfrank
      426 Rider Driver Driver
       1 year ago

      I always carry a bottle of LIQUID ASS  and works in all situations where passengers think they have the upper hand. 

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    DmianBlair
    97
     1 year ago

    Only a few (out of 5000 or so). The last couple I kicked out got irate & vulgar after I politely declined to make a 2AM Whataburger stop. They started berating me and cussing at me. They got 1 warning. They continued. I pulled over & asked them to get out. They refused. I called 911 on speaker to report them tresspassing. They didn't wait around.

    I've also ended several trips when stops exceeded 5 min. Stops are intended to pickup and drop off additional riders, not to run errands or order food. I do not usually agree to stops (unless its slow) and when I do I usually remind them to "make sure they have everything because I'll need to end the trip and move on if they're gone more than a few minutes."

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    BehindTheName
    113 Rider
     1 year ago

    One time I showed up at this apartment building where a woman came out and sat in the car.  She instructed that I "start the meter" because her husband is behind and will be a minute.  I actually appreciated this gesture as I would start making money, and it sure is better than just sitting there waiting.

    This woman was nice, spoke a little too much, but we chatted for a little while.  The husband didn't come out.  She told he might be in the bathroom.  She seemed to be texting him with no responses.  After 10 minutes of this, she decides to go back inside and grab him.  

    ...then 15 minutes, nothing.  No word from her, I messed her and no responses. Nothing.  At some point, I have to cut my losses and move on, right?  Sitting there, even with the "meter" running, it wasn't worth it. There must be driving jobs out there, i.e. opportunity cost.

    That is my weirdest story for ending a "mid-ride" trip.

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      AnitaBAnthony
      75
       1 year ago

      You should have just driven to the location and then completed the ride. LOL.

      Now I am curious what happened to her.  Was everything ok?

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        BehindTheName
        113 Rider
         1 year ago

        So believe it or not, I never heard back from her, and I don't think I received any complaints or negative reviews.  

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    CWalcutt75
    252 Driver
     1 year ago

    Yeah, I think all drivers have stories on when we kicked out someone.  Every driver runs into this one time or another. No matter where you drive, what day you drive, or when you drive, you will eventually run into a crazy person.  It's like a Snicker bar.  You will eventually run into a nut.

    I picked up this man at 6:30AM on a Monday morning.  His two friends brought him out and told me they had been drinking all night.  That should have been a redflag. No idea why I didn't just cancel.  They told me where he lives, I punch it into the GPS.  The guy didn't seem overly drunk, and said a few words and sat in the back.

    Not 2 minutes into the ride, the guy says to me, "No, that's not where I am going. Turn left here."  So I do.  Then he continues to tell me directions until a few minutes, I stopped hearing any directions.  That's when I realized he was completely passed out.  I yelled a few times, no response.  I finall...

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    Yeah, I think all drivers have stories on when we kicked out someone.  Every driver runs into this one time or another. No matter where you drive, what day you drive, or when you drive, you will eventually run into a crazy person.  It's like a Snicker bar.  You will eventually run into a nut.

    I picked up this man at 6:30AM on a Monday morning.  His two friends brought him out and told me they had been drinking all night.  That should have been a redflag. No idea why I didn't just cancel.  They told me where he lives, I punch it into the GPS.  The guy didn't seem overly drunk, and said a few words and sat in the back.

    Not 2 minutes into the ride, the guy says to me, "No, that's not where I am going. Turn left here."  So I do.  Then he continues to tell me directions until a few minutes, I stopped hearing any directions.  That's when I realized he was completely passed out.  I yelled a few times, no response.  I finally pullover, tried to shake the guy awake from the front seat, but nothing. He just fell over, snoring on my seat.  

    This is where I made my mistake.  I swiped to complete the ride, got off the car, and went around to his door.  I still couldn't wake him up.  At all.  Leveraging my taxi driving experience, I thought about driving him to a local police station, but that'st when I remembered that I already knew where his house was.  So I did.  Without any pay.  like 12 miles. Missing all my airport rides that I target on a Monday morning.  

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    Bigfrank
    426 Rider Driver Driver
     4 months ago

    Never hesitate if a passenger becomes stupid, but end the ride in a place that is safe . Never exit your vehicle in haste ,shut engine off  and call 911 if applicable . 

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    SidA-1
    29 Driver
     9 months ago

    yes, we all have.

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    cacocay
    15 Driver Driver
     6 months ago

    That's what exactly I used to do as a driver especially  those kind of sick violence riders  who entitled think they can eat and drink whatever they want in our car by eating,bringing their opening alcohol or plastic cup with a drink to eat and drink  on purpose in our vehicle and also smoking with no permission forgetting  these are our personal vehicles although I always asking them nicely to wait to open it until I drop them off but the riders don't care .And also those are trying to abuse us if they tried forcing us to risk our self breaking the traffic law no matter what if we loaded more than the limit more than 4 passenger inside our vehicle or asking us for parking on the illegal spot and riders without worry about both our safety and helping us to obey the law if we got pulled by the police and getting a citation on our vehicle got towed and those kind of sick passengers don't care for losing our job that's the only to kick them out my car if they don't behave with a nicer attitude and respect .

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    jbauer
    391 Driver
     1 year ago

    I gave a ride once to 5 people in my XL.  It was two couples and one was a brother of one of the girls.  Everything was going great until the brother, the fifth wheel, starts yelling at his sister. Super loud.  The other 3 did nothing to stop them.  I guess it's a common occurence?  At one point, it got so violent that he turned around and leaned over his seat to grab her.  That's when the boyfriend or husband grabbed his neck and pinned him down on the seat.  

    Needless to say this was not acceptable, so I pulled over and told the brother to get the F out.  Some says I shouldn't have gotten involved, but I used to drive a taxi, and I know some of the stuff that happens in the backseat is my responsibility. 

    Yep, these stories are always alcohol related... sigh.

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    KristenJanetKim
    316 Rider Driver
     1 year ago  (edited 1 year ago)

    I’ve only ended a ride early once, but that’s because the destination filter didn’t work. I needed to go south for an appointment, and the 2nd person in a Pool was going north. I apologized and explained that I had a scheduled ride in the opposite direction and told him to request another driver. He didn’t complain, but he did give me a 1-Star rating. I had a kid ride scheduled and you can’t cancel on a kid last minute. The parents would be furious, not to mention being in danger of deactivation.  I had no choice but to end the ride early.

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    RadarRider
    66 Driver
     8 months ago

    Not exactly the same thing but I had a passenger take me to a place on a lake where everything was closed.  First he would not get out of the car, then he did but would not take his hands off of it, then he got back in the car.  He would not speak.  He was trashed and I am still not sure how he was conscious.   

    If I kicked him out he could have walked onto the highway there.... possibly get killed.

    He could have easily fallen into the lake  (a similar thing happened to a friend a two years ago) and drowned.    

    Nope.  Got the police to get him out of the car and I managed to contact the closed bar I picked him up at and his wife was looking for him.    NO, I did not let him back in my car.  Yes his wife had to get him.  No, he did not get arrested because I was able to get  his wife's phone number or he was going to jail.

    Point is, I was not going to read about his death the next day.   It is easy to blow pe...

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    Not exactly the same thing but I had a passenger take me to a place on a lake where everything was closed.  First he would not get out of the car, then he did but would not take his hands off of it, then he got back in the car.  He would not speak.  He was trashed and I am still not sure how he was conscious.   

    If I kicked him out he could have walked onto the highway there.... possibly get killed.

    He could have easily fallen into the lake  (a similar thing happened to a friend a two years ago) and drowned.    

    Nope.  Got the police to get him out of the car and I managed to contact the closed bar I picked him up at and his wife was looking for him.    NO, I did not let him back in my car.  Yes his wife had to get him.  No, he did not get arrested because I was able to get  his wife's phone number or he was going to jail.

    Point is, I was not going to read about his death the next day.   It is easy to blow people off and miss potential results of your actions.   One needs to be mindful.  Death is permanent.

    All it cost me was 2 hours and five minutes.   I may have saved his life.   It was only my third day driving.

    Oh, I learned an important lesson.  Never end a ride before the passenger gets out of the car and takes his hands off of it.

    That being said.  I have said no to open containers before the ride...  and now, a year later,  under the right circumstances I would kick someone out of the car, preferably some place safe to let them out.   Lets hope it never comes to that, because it would have to be pretty bad.




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    AsStibelDude
    625 Driver
     1 year ago

    It's usually the drunks that get the boot.  Last December, I was threatened by this drunk dude that he would kick my ass because he didn't like my political view. I guess he really hated Trump.  He started yelling racial slurs, so I stopped the car and told him to get out.  I will admit I was scared it may become confrontational, but he gave this blank look on his face, and got off without a word. Didn't even get a rating from hm.

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    DDominico69
    163 Driver
     1 year ago

    I had this huge black guy who insisted I take his 6 friends hence 7 people in my UberSUV.  I drive a Suburban, so theoretically there is enough space (and enough seatbelts) for 7 people.  I didn't start that ride, and kept saying "no no no no no", until they gave up.  The dude slammed the door REAL hard I thought he'd break my window.  

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    CWalcutt75
    252 Driver
     9 months ago

    It sucks for the driver because we are pretty much guaranteed to get a 1-star rating. Ouch.

    No, Uber gives no care when you complain. It takes 500 rides for it to disappear from your records.

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    T-RabitDriven
    219 Driver
     1 year ago

    I haven't had to yet. 

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    blackandyellow
    126
     1 year ago

    No, I have never done this, but I suppose if I had a crazy person in my car I would. I mean what is worse getting shot in the head or dropping someone off on the side of the road. Or maybe you should just call the police?