RIDEGURU
(Chicago) Account hacked Friday night. By Sunday morning, I was receiving receipts for rides and Uber Eats (food and liquor) in Santa Monica. "Tarek" was the driver and on two rides I was charged for zero distance. When I tried to reset my PW, it kept asking for verification codes, but I received nothing on my phone. Oddly, although I had recently turned on 2FA this did not deter them. The "hard codes" (use once) didn't help because I never printed them out. Then the hacker changed my email address. After I locked the primary (Business) credit card, they switched to my PayPal funding source...I shut that down also. In the end, I am not out any money.
Now when I try to set up a new account, my Phone Number is still obviously linked to my old account. I even received a call from a driver yesterday asking for "Mr. VIP".
I guess now that the funds are cut off, they are not going to bother to change the phone number in the account details. I have reported this to Uber and am now going through the hell of giving them the details as they (slowly) investigate.
My primary question is: How do I disconnect my phone from the old hacked account and establish a new account? What are the magic words to use with Customer Support to accomplish this?
Hacked, Locked Out - How Do I Restore My Account?
Posted 2 years, 11 months ago
Posted In
Angry Riders
Driver from hell? Complaints or suggestions for Uber and Lyft? Glaring problem with the industry? Do you have stories of your horrible experiences with rideshare services? Leave your comments here and share your stories.
Posted By
North1250
Driver
Ride Apprentice
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Comments
Unfortunately, I don't think there is a way to do this without the intervention of Uber :/ Maybe try Lyft in the meantime?