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Hack Currently Aimed at Uber Drivers

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TerryIrving
255 Driver
 Posted 2 years, 2 months ago

OK, I'm old and I've been playing with computers for more years than most of my riders have been alive. So it's embarrassing to admit but I got Phished last week (and darn near gutted and filleted as well.)

This is a scam aimed directly at rideshare drivers. The thief or thieves appear to have a hack into the Uber computer or just knows a heck of a lot about it. Here's what went down:

  • During the busiest period of the night last Friday, I got a ping on the Uber app to pick up "Alix" at a nearby hotel. Everything looked normal. Almost immediately, I received a call with a 415 exchange (as old people know, that's San Francisco). I thought it might be one of the calls that Uber transfers through a mangler so no one can learn the other's real number so I answered.
  • A man on a terrible phone connection (which also made me think it was legitimate) said he was from the "Uber Main Office in San Francisco" and they wanted to give me a $400 gift certificate for passing 1,000 5-star rides and having a high star rating. He knew where I was and where I was going (not hard, I guess) and my name.
  • I'm talking as I'm driving (handsfree, of course) but it's hard to keep track. I get to the hotel and he says "Are you waiting for Alix?" After I say yes, he says "just cancel her. That was just our way to get ahold of you." Well, Uber has done stranger things–they sent me to France once.
  • Here is where I screwed up. He went for something trivial, like my exact star rating or something, then I got a four-number code that sure looked like the ones Uber sends. A screen came up and said to input the code to verify the call. Then it was my signon email. Another code transaction. Finall...

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OK, I'm old and I've been playing with computers for more years than most of my riders have been alive. So it's embarrassing to admit but I got Phished last week (and darn near gutted and filleted as well.)

This is a scam aimed directly at rideshare drivers. The thief or thieves appear to have a hack into the Uber computer or just knows a heck of a lot about it. Here's what went down:

  • During the busiest period of the night last Friday, I got a ping on the Uber app to pick up "Alix" at a nearby hotel. Everything looked normal. Almost immediately, I received a call with a 415 exchange (as old people know, that's San Francisco). I thought it might be one of the calls that Uber transfers through a mangler so no one can learn the other's real number so I answered.
  • A man on a terrible phone connection (which also made me think it was legitimate) said he was from the "Uber Main Office in San Francisco" and they wanted to give me a $400 gift certificate for passing 1,000 5-star rides and having a high star rating. He knew where I was and where I was going (not hard, I guess) and my name.
  • I'm talking as I'm driving (handsfree, of course) but it's hard to keep track. I get to the hotel and he says "Are you waiting for Alix?" After I say yes, he says "just cancel her. That was just our way to get ahold of you." Well, Uber has done stranger things–they sent me to France once.
  • Here is where I screwed up. He went for something trivial, like my exact star rating or something, then I got a four-number code that sure looked like the ones Uber sends. A screen came up and said to input the code to verify the call. Then it was my signon email. Another code transaction. Finally, it was my password so that they could "attach the $400 debit card to my account." Right then another, legitimate rider beeped in and it got a bit confusing. I gave the codt to him thinking I could change if quickly. I said I was uncomfortable and he said "I'm from the Uber Main Office in San Francisco." about three times.

I have NO EXCUSE.

  • What looked like more Uber codes and fill-in the box answers. He wished me well and hung up.
  • What I noticed first was that I couldn't make calls from my car. The Uber system said it didn't recognize my number and then spun me back to the same two "Enter your phone number" question and answer sequences over and over. I WISH Uber didn't have such a thing against real people answering their phones!
  • When I got home, I realized I'd been screwed good. Over the next three days, I realized he'd changed my phone number, changed all my bank codes, added an ATM debit card to my account, changed the system so I couldn't change things or get rid of the new debit card.
  • I changed my email and password first but I think he'd also done something with my password system because I couldn't get it to stabilize. it would work and then freeze up. That could just be the usual conflict between Uber and my Dashlane password system.
  • Of course all communication with Uber is by email and none of those Greenlight places were open. The first Email said that other drivers had been seeing the same problems and suggested I change my password
  • I didn't know this at the time but I was getting emails from Uber telling me that there was strange activity on my account. I don't have emails come through when I'm working to minimize confusion.
  • I emailed, called, and screamed to get that ATM card off my system but, since I didn't have another to replace it, I couldn't. This week was a looooong wait until the payoff showed up in my bank account.

So, just a word to the wiser that a grifter with a LOT of history with Uber and the gift of gab is out there. One .of the emails said the initial weird stuff came from the New York City area. I'm ashamed he got me even though I (don't think) I've lost any money. I sure lost a lot of wasted time. On the positive side, Uber had decided the weekend was a cheapie and we're only offering $105 for 65 rides so I wasn't going to work that hard anyway.

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Comments

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    chefman66
    Driver
     5 months ago

    I got this hack tonight and like a dummy I fell for it. My rider was Zoe in a shady part of town.

    Lost all my weeks earnings and there's a debit card linked to my account that I can not delete, I've contacted Uber and I'm waiting for a reply so I can hopefully get reimbursed.




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    yettbo214
    1
     1 year ago

    There are many stupid hackers with Uber and the only purpose they have in mind is to steal money from all uber drivers. If you notice that your apps are acting strange, you have an uberpool, and an evil hackers mostly Indian personnel, Asian, and Chinese fiddling on a laptap behind the vehicle or phone you better start thinking o f loosing money. They don't realize that you have spend at least $50 of your income for gas and additional 30 for meals. Your earning for the day is suppose to be $250 but you end up receiving 140. What a fucking way to get this thieves money, they ought to go to jail for doing it. Imagine how many drivers are doing this type of work, this matter has to be investigated fully. 


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    djbinion
     1 year ago

    Wow, I search and search to find someone whose experienced the same exact (similar) situation I had today.   I received a ride request in Evanston, IL -  It summons to pick up "Generated" ...I found that to be weird.   I was about to cancel it, I do not play games, believe me.   So I received a text stating this was a special generated rider that Uber need me to pick up.   They request my phone number as I approached the location.   I sent a text stating "I have arrived", the rider requested my phone number again.   I sent my personal number, and promptly I received a call.   I was given the spill "my rating, the number of riders over 8K, and the comments", not thinking - all riders can see this information in the app. - which I don't think anyone cares, so why is it there.   Well, I was unable to click the link from the text sent to my personal phone text messaging.   The phone number is (323) 321-7...

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    Wow, I search and search to find someone whose experienced the same exact (similar) situation I had today.   I received a ride request in Evanston, IL -  It summons to pick up "Generated" ...I found that to be weird.   I was about to cancel it, I do not play games, believe me.   So I received a text stating this was a special generated rider that Uber need me to pick up.   They request my phone number as I approached the location.   I sent a text stating "I have arrived", the rider requested my phone number again.   I sent my personal number, and promptly I received a call.   I was given the spill "my rating, the number of riders over 8K, and the comments", not thinking - all riders can see this information in the app. - which I don't think anyone cares, so why is it there.   Well, I was unable to click the link from the text sent to my personal phone text messaging.   The phone number is (323) 321-7996, the guy on the phone was neither of the cultures mentioned in the comment section.   He asked me not to click a link from the text sent.  I told him I was unable to do so because my internet does not work while I'm on the phone, so I told him I will do it when I get home.   He stated he can do it manually for me if that is ok with me....he just needed me to answer the questions sent on this text.  The text was from the number above and it was the number he was calling from.   I gave him my Uber log in and password, "Sucker, I know better.   Well, I am so glad I did not log out of my account as he asked me to, because after a few hours, I did not see this $300 hit my account,  I called Uber, and they told me it was a scam.   This "rider" changed my log in phone number to the following number (239) 324-0352.  I changed it back to to my number and checked all of my information and bank account info..

    Good luck out there Drivers, we must look out for each other.   Uber did not cut off my account, but they did freeze my payments.   I'm "ok" with that but it leave me without income until...

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    piedmont068
     1 year ago

    I was also fooled but by Lyft.  The scammer caught me at a awkward time.  He knew info that only Lyft would do I thought it was legit.

    The main issue I have is the help that Uber/Lyft does not have.   Very bad driver support.

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    marisa
    14
     2 years ago

    What a crazy story. I don't even understand how he was able to do all that. I guess the lesson here is to never trust anyone who says to be Uber calling over the phone - it's probably not likely they would give out cash rewards over the phone. 

    Happy to hear nothing terrible came out of it for you, glad it all was settled in the end. 

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    tinyturner
    2
     2 years ago

    Wow, I can't believe you didn't end up losing any money. Doesn't lyft have like a special voiceover that plays in the beginning of every lyft phone call to minimize these scams so people know that it is indeed Lyft who is calling? Uber needs to do this too.