|I feel very helpless and don’t understand how this is happening |
Health safety account suspension
|We received another report that you're not following the health safety commitment. Because we've received multiple reports about this, we have to suspend your account.|
To start riding again, you’ll need to wait two days.
The next time you open your Lyft app, we’ll ask you to take a photo wearing a face covering. This can verify that you’re following your commitment.
|Your safety is our priority, which is why we created this commitment. Remember, every time you ride with Lyft, you need to:|
- Wear a face covering — put it on before you get in the car, make sure it covers your nose and mouth, and wear it the entire ride
- Leave the front seat empty
- Keep the windows down when possible, and ask your driver to turn off the car's recirculated air.
|We’ve gathered tips and resources to help you stay informed.|
|If we continue to get health safety reports about you, we may need to deactivate your account. To keep riding with Lyft and avoid deactivation, please follow the health safety commitment.|