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I’m a passenger who always without exception wears a mask but I got this and LYFT suppo

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ranaq2
Driver
 Posted 4 months, 4 weeks ago
I feel very helpless and don’t understand how this is happening 

Health safety account suspension
We received another report that you're not following the health safety commitment. Because we've received multiple reports about this, we have to suspend your account.

To start riding again, you’ll need to wait two days.

The next time you open your Lyft app, we’ll ask you to take a photo wearing a face covering. This can verify that you’re following your commitment.
 
Your safety is our priority, which is why we created this commitment. Remember, every time you ride with Lyft, you need to:
 
  • Wear a face covering — put it on before you get in the car, make sure it covers your nose and mouth, and wear it the entire ride
  • Leave the front seat empty
  • Keep the windows down when possible, and ask your driver to turn off the car's recirculated air.
We’ve gathered tips and resources to help you stay informed.
 
GET MORE INFO
 
If we continue to get health safety reports about you, we may need to deactivate your account. To keep riding with Lyft and avoid deactivation, please follow the health safety commitment.
 

Comments

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    bob
    174 Rider
     4 months ago

    Have you gotten this notice more than once? Or just the one time? If it was just one notice, I wouldn't worry about it.

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    ce
    59 Rider
     4 months ago

    Man, that sucks, maybe your last driver just had it out for you. Did you do anything that could have possibly annoyed the driver? Talked on your phone? Slammed a car door? Do you have a cough? etc? 

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      ranaq2
      OP Driver
       4 months ago

      I never saw the driver - he cancelled and put I didn’t use mask as an excuse I assume because once he cancelled the LYFT app said here’s a 15% discount because your driver cancelled and when I retried I was suddenly blocked for not wearing a mask

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        ce
        59 Rider
         4 months ago

        Oh ya, I have heard of drivers doing this. That is so wrong. I would continue to let Lyft know the full story though I know communication with Lyft and Uber often falls on deaf ears unfortunately...