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Passenger Ratings - Uber's Official Tips to Users

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1202 Rider Driver Guru
 Posted 4 years, 2 months ago

Here's a review on what passenger ratings are all about and Uber's tips on how to maintain a good passenger rating.

How is my rating determined?

After each trip, riders and drivers have the opportunity to rate one another from 1 to 5 stars, based on their trip experience.

A driver or rider's overall rating is displayed as an average. For example, a highly-rated rider might have 4.9 stars.

Ratings are anonymous. Neither riders nor drivers see individual ratings tied to a particular trip or person. Candid, constructive, and respectful feedback is beneficial for everyone.

Providing a rating fosters mutual respect between riders and drivers. This strengthens our community and help everyone get the most from Uber. We appreciate your participation.

BE A 5 STAR RIDER (according to Uber)
Drivers frequently consider these 3 areas when rating a rider:

1. Short wait times - Be ready to go when they arrive at the pickup location. Be sure the location you entered is actually where you'll be.
2. Courtesy - Treat drivers and their cars the way they'd expect to be treated themselves.
3. Safety - Drivers want to make sure everyone in their car is safe, and shouldn't feel pressured to break any laws.


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