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RideGuru Tipping Survey 2019

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Two questions that came up in a FB group.

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RobynBradleyWallen
149
 Posted 5 months, 1 week ago

Are passengers ever deactivated for low ratings and if passengers never tip do drivers have a way of knowing this and do they rate the passengers trip lower?   I am just curious as I myself always always tip unless there is something really awful the driver has done. 

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    momof4
    6502 Rider Driver
     5 months ago

    As a driver you would really have to do something pretty bad to.piss me off and rate you below a 5. There has been a handful I should've rated below 5 stars but I didnt. We dont have much time as we cant go anywhere in app until we rate. 5 stars are all ready up its easier if you are in a rush just to swipe and be done with it. Wish we had until end of our shift to rate pur riders. I know of drivers taking stars for slamming doors. I took my 1st Uber last week what did I do? Slammed the door. It wasnt done purposely but I dont know how hard you have to push on every type of car thats out there. I was going to apologize but his windows were up and all ready pulling off. I tipped 10.00 cash so I got 5 stars Lol. I have seen post from some drivers that say they do take a star for not tipping. Not fair as I've had tips show up 2 weeks after a trip. Tips are greatly appreciated and yes it sucks when you drive 10 min, the trip is a 3.65. These people should definately take that into consi...

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    As a driver you would really have to do something pretty bad to.piss me off and rate you below a 5. There has been a handful I should've rated below 5 stars but I didnt. We dont have much time as we cant go anywhere in app until we rate. 5 stars are all ready up its easier if you are in a rush just to swipe and be done with it. Wish we had until end of our shift to rate pur riders. I know of drivers taking stars for slamming doors. I took my 1st Uber last week what did I do? Slammed the door. It wasnt done purposely but I dont know how hard you have to push on every type of car thats out there. I was going to apologize but his windows were up and all ready pulling off. I tipped 10.00 cash so I got 5 stars Lol. I have seen post from some drivers that say they do take a star for not tipping. Not fair as I've had tips show up 2 weeks after a trip. Tips are greatly appreciated and yes it sucks when you drive 10 min, the trip is a 3.65. These people should definately take that into consideration and try to tip a few bucks. You never know what someone is going through. There may be a very good reason why they are not tipping. I try not to judge. The most annoying is when someone sits in your car and brags how much money they make and leaves you $0 or .50 thats just an insult. Or you pick up 3 Neurosurgeons up in suburbs in a huge single home they brag about their cars, houses, vacations etc... but cant leave you a few dollars for a tip. These type of people I can see a driver rating them 1 star.

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    LG-PA
    716 Driver
     5 months ago

    On Uber platform Drivers have to rate passenger right away when ending the trip, so no way for the driver to know if passenger tipped or will tip, thus no ral way to penalize passneger for not tipping. On Lyft passenger can be rated up to 24 hours after the trip. If passnger did not tip on a long ride I usually go in and rate them 4 stars or less if they did something crazy like brough a child and did not bother buckling them in or bit their nails and left clippings on my floor

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      CharlieLazie
       5 months ago

      Oh, man.  So with Lyft you can adjust the rating depending on how much they tipped?  I feel somewhat yicky about that.  I think it's okay to factor that in, but I feel like if this is the case, we can essentially buy good ratings.

      Am I wrong that drivers may dictate the rating too overly much on the tip amount?

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        cContino77
        141
         5 months ago

        So as many things in life, money can fix things, like the fact that you are an a-hole.

        Puke on the cab?  Drop a $200.

        Treat the driver like crap?  Drop a $50 and fix it.

        You can be the nicest caring person, maybe a single mom of 4 with no money, but can get dinged with 1-star ratings and be deactivated from Uber.

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    RedANT
    804 Driver
     5 months ago

    My understanding is that Uber is going to be experimenting with RIDER deactivation in Australia/New Zealand for those whose rating fall below 4.0  (Drivers get terminated at approx 4.65) 

    That said, getting to a 4 star rider rating takes a lot of 1* ratings, and chances are that those who breech that threshold probably have more issues than just tipping. 

    Personally speaking, when I rate a passenger I don't base my decision solely on tips, but rather on the question of whether I'd choose to drive them again.  If I'd pick them up in the future they get 5 stars, if I don't want to see them again, they get 1*.  If, however, I'm torn or which way to go, then tipping could potentially be a factor. 

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    chawes
    624 Rider Guru
     5 months ago

    I always tip as well. But I think if companies started publishing (to drivers) a passenger's "tip record", or started adjusting ratings based on tipping, it would cause a lot of problems. I would not expect to see this any time soon.

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    Bigfrank
    289 Driver Driver Rider
     5 months ago

    Hello drivers if a passenger does not tip you like most of the assholes do not do you can go back and change their rating to 1 * especially if you gave the proper service