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Why do so many Uber users cancel immediately after the driver has accepted?

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SyedAli
237 Driver
 Posted 3 years, 2 months ago

This is a question from a new driver to Uber users.  I spoke to a few other drivers, and apparently this happens with Lyft and Juno as well.

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    KateHarley68
    102
     3 years ago

    You should think like a user and see what could be the problem.  My guess?  

    The user requested a ride, and then realized that it'll take too long for the driver to arrive.   The Uber app indicates the wait time before you request a ride, but the reality is that it isn't accurate.  It's not common for me to have the wait time go double or triple on a busy night.  (Those cars on the map are so inaccurate. In most cases, I pretty much think those are fake cars randomly placed on a map.)

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    BGraft89
    616 Rider Driver
     3 years ago

    Vehicle Size - wanted an SUV

    I have heard of passengers who call for an UberBlack even though they wanted an UberSUV.  They either have too large of a party or wanted a larger car for comfort.  One of my passengers told me this.

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      DDominico69
      177 Driver
       3 years ago

      but if your group is too big, the driver can report you and the fare would be adjusted.  This is a known thing amongst drivers.

      For those who are simply looking for larger cars...well, I guess that works.

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    AsStibelDude
    654 Driver
     3 years ago

    Driver's name and profile pic. Yep, discrimination, racisms, something based on looks.

    Yep, this happens.  Get used to it.

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      ThomBrady
      121
       3 years ago

      Uber and Lyft decided to hide user info like name and gender, but it looks like driver information should also be hidden...?

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    dessertali
    99
     3 years ago

    Once I was teaching my parents how to use Uber, I wanted to show them the whole process so I ordered a car but then cancelled immediately.

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    bett
    34 Rider
     3 years ago

    It is definitely the wait time, Uber will tell me my car will be here in 10 minutes and then when the driver accepts it says 20! I can't wait that long.

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    KillaBeez
    31
     3 years ago

    I am thinking overwhelming it's the wait time.