Ask a Ride Guru

Meet the Ride Gurus

Ippei Takahashi

Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC

Chris Hawes

CTO of RideGuru, tech expert & enthusiast

Lilly Kenyon

RideGuru market data & operations expert

Felicia Dodge

Multimedia Guru

RideGuru Team

Harry Campbell

The Rideshare Guy

Jared Hoffa

Your Rideshare Questions, Answered

Have a question about rideshares or taxis? Ask the Ride Gurus!

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  Is it true that Uber Scheduled Rides are not guaranteed?

  Posted by Anonymous 3460 Rider Driver Driver 8 years, 6 months ago   (30 comments)   1 guru answer

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  Can you select the gender of the operator?

  Posted by AnonymousRider 453 Rider 6 years, 10 months ago   (12 comments)   1 guru answer

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  Is there a maximum distance, duration or hours the driver will bring you? (I need to be somewhe ...

  Posted by megantedeschi 34 Rider 8 years, 4 months ago   (11 comments)   1 guru answer

  Is there a maximum distance the driver will bring you? (I need to be somewhere 2 hours away).

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  Can the driver complete and end the ride if he has no cell phone signal?

  Posted by RMaddox 109 Rider 7 years, 2 months ago   (6 comments)   1 guru answer

  My house is in a deadzone and some cell phone carriers have difficult time connecting.  I just had a driver …

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  Who pays the tolls on the return trip on an Uber/Lyft ride?

  Posted by Anonymous 3460 Rider Driver Driver 7 years, 3 months ago   (6 comments)   1 guru answer

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  Do Uber and Lyft require drivers to display the window placards? Why don't I always see them?

  Posted by B-girlAnderson11 82 7 years ago   (8 comments)   1 guru answer

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  Can I use Uber internationally?

  Posted by gen1 62 Rider 7 years, 6 months ago   (0 comments)   1 guru answer

  I am traveling abroad to a few different countries, can I use my Uber account to get rides?

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  As a driver, can I use an alias, a different name, instead of the real name? For safety.

  Posted by DonutDrivers 246 Driver Driver 7 years, 3 months ago   (7 comments)   1 guru answer

  This would most likely be after the background check with Uber, of course.  Uber would be aware of what my …

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  When Uber issues a refund or credit to the riders, do they get deducted from driver pay?

  Posted by SmittenKitten 2098 Rider 7 years, 10 months ago   (1 comment)   1 guru answer

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  What are Long Pickup Fees by Uber? When does it apply?

  Posted by AGirlHasNoName 116 7 years, 4 months ago   (7 comments)   1 guru answer

  How much are these long pickup fees?  How are they calculated?  When does it kick in?  Is there something that …

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