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Is it true that Uber Scheduled Rides are not guaranteed?

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Anonymous
3447 Driver Driver Rider
 Posted 3 years, 10 months ago

The Guru Take

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    theocode
    2 Driver
     9 months ago

    The huge difference between the two:

    * Lyft cleanly puts scheduled rides on a calendar system. The Lyft drivers then can select where they need to be by when (say, 6 AM in three days, say 5 miles away) and a rough estimate of the journey (10+ miles is usually the airport). Then they have an ethical if not business duty to be there right on time, or even a few minutes early. This works very well for everyone usually.

    * Uber just auto-polls for drivers 10-30 minutes before your journey. When I've been at my parents in a major city's suburb 20 miles from the airport, not knowing this, i have missed a 4 AM flight because THERE WERE ZERO uber drivers in that area at that time. I had assumed it was like Lyft's. 

    * While the Lyft driver will know for sure that the ride is a scheduled one, and can prepare way in advance to make it work, Uber drivers are not told it is a scheduled ride. Thus, you have to deal with all those uber drivers taking their sweet time, driving in circl...

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    The huge difference between the two:

    * Lyft cleanly puts scheduled rides on a calendar system. The Lyft drivers then can select where they need to be by when (say, 6 AM in three days, say 5 miles away) and a rough estimate of the journey (10+ miles is usually the airport). Then they have an ethical if not business duty to be there right on time, or even a few minutes early. This works very well for everyone usually.

    * Uber just auto-polls for drivers 10-30 minutes before your journey. When I've been at my parents in a major city's suburb 20 miles from the airport, not knowing this, i have missed a 4 AM flight because THERE WERE ZERO uber drivers in that area at that time. I had assumed it was like Lyft's. 

    * While the Lyft driver will know for sure that the ride is a scheduled one, and can prepare way in advance to make it work, Uber drivers are not told it is a scheduled ride. Thus, you have to deal with all those uber drivers taking their sweet time, driving in circles, filling Lyft ordres and making you wait. Now, you've had 2-3 cancellations and the third guy, just has to make it in the next 7 minutes or you're going to be mad-dashing to the terminal, all because you've had to wait an extra 30 minutes. That happened to me ALL THE TIME when i booked airport travels -around the world- via Uber in 2016-2017. 

    * Then I switched to Lyft and never once had that headache.

    * Note: I am now an Uber driver for fun and to become in the top tier of professionals in my area. I have a star rating of 4.95 and I average about $20/hour in Uber X in a city that only earns about $8 on average. I only do it for 10-20 hours a week. But on weekends, I religiously do airport destinations via Scheduled Lyfts, and it is a much better experience for everyone. This has to be costing Uber big-time jjust to save what must just be $500,000-1,000,000 in development expenses (I also run software startups lol). Their shareholders should revolt right now.

    [PS If you're a major stockholder of Uber and want it to succeed, please compel them to offer actual scheduled-rides like Lyft and taxi services, and when you're successful, please tip me a few thousand, because I'm sure that'll increase the profitablility of the company.]

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    kstark77
    100
     2 years ago

    Wait, hold on a secnod.  So what happens if there are no rides nearby? I don't like this.  So if I "schedule" a ride for an early morning pickup to the airport, no one may show up?  What's the point of this?  I can request my own ride when I wake up.

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      finkelmana
      1
       1 year ago

      The advantage of scheduling in advance is that a drivers are notified in advance. They can accept the scheduled pickup and you will be notified. The app will then remind them to pick you up. It will also prevent them from taking rides that would make them late. While there is no guarantee your scheduled pickup will be accepted, or even shows up, it offers some level of peace of mind. Yes you can schedule a regular ride, but again there is no guarantee a driver will be available. 


       

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        CWalcutt75
        259 Driver
         1 year ago

        That's true with Lyft where drivers are notified in advance and drivers can "accept" those rides in advance, days in advance.  However, they are still not required to make the pickups, so it's still not bulletproof.

        With Uber, it's just another ride.  I cannot remember if it even tells you that it's a scheduled ride.  The "scheduling" is just way to schedule a dispatch request at the date and time specified by the rider.  If no drivers, no drivers.

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          LG-PA
          810 Driver
           1 year ago

          On Uber when a prescheduled ride is sent to driver, they add a banner (Scheduled ride), but otherwise it is just a regular ride.

          On lyft drivers can add the prescheduled rides to theur que, so if a ride is a lucrative one drivers will grab them and will most likley be ready to perform it once it is pushed our way

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      jknobson77
      94
       2 years ago

      yeah, i am no longer sure about this.  this only benefits uber.  to make sure customers use their service. 

      i'd like to think this gives me "one thing to think about" but it really isn't that hard to make a request.

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        CaptainChampion
        128
         2 years ago

        I'd like to think that Uber does something to accommodate for the request.  With the knowledge they have that the request is coming, they *could* make prior arrangements...  

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          RPaulson
          558 Driver
           2 years ago

          As a driver I can tell you that I have never seen notifications to be somewhere at a certain time.

          With that said, here's one thing.  When I get a ride request, I do see that it was a "scheduled ride," and drivers like seeing that because it's usually a longer trip (say to the airport) and it is very unlikely to be cancelled.  So, I think the rider has that advantage.  it's more likely it'll be picked up drivers aroudn you.

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            finkelmana
            1
             1 year ago

            If you accept a scheduled request, you will most definitely be notified. If you are out driving, it will even stop taking new requests and direct you to the pickup to arrive on time. Scheduld requests are in a different part of the app, so I assume you haven't accepted any. Heck, I will even get notified to pick up a scheduled request I didn't accept if I'm in the area at the appropriate time and no one had accepted it.

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              StuffinMuffin
              843 Driver Rider
               1 year ago

              That's for Lyft, right? I don't think there is a separate section for Uber. 

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          eForceX77
          113
           2 years ago

          I'd like to think so too, but what would they do?  What can they do?  They can't instruct drivers to work certain times and certain locations.  I guess they can try, but what's the incentive for the driver?  A forced surge?

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      jbrowne44
      Rider
       2 years ago

      It says to schedule a ride but then when I try to there is no car or clock icon they say there is? I am so confused. I need to be picked up at 430 am and may need to consider a taxi since this looks a bit bogus and I need sometning reliable.

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    CrazyCrayons
    145
     2 years ago

    So this is why Uber doesn't use the word, "reserve" and only "scheduled."

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      Star4Shining
      63
       2 years ago

      amen.  it's just a scheduling feature. It just schedules your request . what's the point? it's a false sense of security

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    chrislawson0910
     1 year ago

    Uber isn't really reliable between hrs of 3am-7am on wait time cars on the road,etc.

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      HaileyGraff
      25
       1 year ago

      Uber is pretty pervasive though. Even right now at 4AM, and I live about 15 miles out of Boston, and I see two cars just a few minutes away. I'd imagine if I were anywhere close to the city, I'd see way more cars. Again, that's 4AM Wednesday morning.

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        TrixiForkids
        70
         1 year ago

        Yeah, depends on your location, but what chrislawson says is true. It may look like there are drivers but I have had some weird experiences requesting a ride in wee hours.

        My guess? I think the drivers are sleeping in their vehicles and won't respond to all requests.  LOL.

        ...or worse, the drivers are at their homes sleeping while having the Driver App online. The idea is that if there is a request, their phone would ring and they'd hop out of bed to come get you.  HAHAHA. I am not a driver myself, but I can totally see this happening.

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    kstead1
     2 years ago

    I can’t see the car/clock icon on the “where to” bar. How do I access the scheduled rides feature?

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    johnblotter
    95 Rider Driver
     2 years ago

    Just FYI: as a driver I like when I get scheduled rides. It shows me that this ride is important to the passenger and often this results in an on time passenger!

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      wraiththe
      200 Driver
       1 year ago

      Lyft is more reliable and friendly to the driver, because they can schedule their time around it... including wake up times.  With Uber, you are going to sit and wait... or cannot plan because it is last minute.  Unfortunately the odds of getting an awful Lyft car here is high.   Last time we could smell the scent bombs in our clothing on the plane.

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        RedANT
        1068 Rider Driver
         1 year ago

        Nonsense.  Lyft and Uber are virtually the same company, have the same horrible policies, and treat their drivers badly to the point that driver availability is unreliable.  You can schedule a Lyft ride and they can make it available for drivers to accept ahead of time, but in many/most cases, the system is still searching for a driver 15 minutes before the scheduled pickup time.  

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    thomasmoss0380
    -1
     1 year ago  (edited 1 year ago)

    Go to do a schedule ride and Jack shit. Don't Shows  any future ride ridiculous app and no customer phone support and app the has help section I'd ram up CEO asshole.

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      eForceX77
      113
       1 year ago

      Why are you even trying to schedule a ride? Just call one when you are ready. 

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      KSkon
      51
       1 year ago

      amen.