Ask a Ride Guru

Meet the Ride Gurus

Ippei Takahashi

Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC

Chris Hawes

CTO of RideGuru, tech expert & enthusiast

Lilly Kenyon

RideGuru market data & operations expert

Felicia Dodge

Multimedia Guru

RideGuru Team

Harry Campbell

The Rideshare Guy

Jared Hoffa

Your Rideshare Questions, Answered

Have a question about rideshares or taxis? Ask the Ride Gurus!

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  Is it true that Uber once claimed, "Lower Rates, Higher Pay" to the drivers when they lowered the fare price?

  Posted by JavierX 181 Driver 9 months ago   (7 comments)   1 guru answer

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  Do Uber drivers give low ratings to passengers that are quiet and do not engage in conversations?

  Posted by Anonymous Rider Driver Driver 1 year ago   (32 comments)   1 guru answer

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  Can you select the gender of the operator?

  Posted by AnonymousRider 410 Rider 7 months, 2 weeks ago   (12 comments)   1 guru answer

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  Airport pickup tips and advice? How do I find my Uber at the airport?

  Posted by Anonymous Rider Driver Driver 1 year ago   (0 comments)   1 guru answer

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  What happens if a passenger cancels an Uber ride in the middle of a trip? (mid-ride, mid-trip)

  Posted by jcgreen79 162 Rider 11 months, 3 weeks ago   (29 comments)   1 guru answer

  Is this a possible scam where a rider would cancel mid-ride?  Would the whole trip be cancelled and passenger not ...

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  I do not have the car/clock icon and am unable to schedule an advance trip on Uber. Help please

  Posted by Anonymous Rider Driver Driver 1 year ago   (28 comments)   1 guru answer

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  Uber Didn't Let Me Try To Earn My Way Back Home

  Posted by twersk77 175 Driver 8 months, 3 weeks ago   (18 comments)   1 guru answer

  So I took a rider to Philadelphia Airport as an Uber driver today from Princeton, New Jersey. Once I dropped ...

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  My uber driver in nyc was pulled over and it turned out he didn't have a val ...

  Posted by pathfinder11 11 months, 2 weeks ago   (12 comments)   1 guru answer

  My uber driver in nyc was pulled over and it turned out he didn't have a valid drivers license ...

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  Why does Uber not always send the closest driver?

  Posted by Anonymous Rider Driver Driver 10 months, 1 week ago   (9 comments)   1 guru answer

  How does Uber match up its riders and drivers?  How does Uber's algorithm work in terms of paring up ...

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  Do Uber and Lyft require drivers to display the window placards? Why don't I always see them?

  Posted by B-girlAnderson11 9 months, 1 week ago   (8 comments)   1 guru answer

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