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How to fix the Uber driver app from freezing and crashing

Posted by: RideGuru Team Oct 13, 2020
Updated Oct 13, 2020

1 comment

Uber driver app troubleshooting

The last thing you want to deal with when you are on the clock driving for Uber is app related tech issues. Trying to stop your Uber driver app from freezing or constantly crashing when you are on the road is incredibly frustrating. Luckily, we have outlined the below steps to take if you are experiencing your driver app freezing or crashing regularly. 

First, make sure your device is up to date on any software updates. The Uber driver app can be buggy if you are trying to run it on an older software version.

Second, try these following steps to FORCE QUIT, sometimes, surprisingly, this is all it takes.

Force Quitting the Uber Driver app on iOS

1. Double tap the home button
2. Swipe up on the Uber app card
3. Reopen the app

Force Quitting the Uber Driver app on Android

1. Press and hold the power button until the device turns off.
2. Then press and hold the power button until your device powers back on.

If force quitting the Uber driver app does not work, you may need to reset your network settings in order to fix the issue. However, it is important to note that this may result in your stored passwords being deleted.

Resetting Network Settings on iOS

1. Tap on “Settings” on your iPhone
2. Navigate to and tap “General”
3. Tap “Reset” and then “Reset Network Settings”

Resetting Network Settings on Android

1. Tap on “Settings” on your Android
2. Navigate to and tap “General Management” or “System”
3. Tap “Reset” or “Reset Options”
4. Tap “Reset Network Settings” and Confirm

If the above steps do not work in restoring your Uber driver app then, unfortunately, there may be a bigger problem. At this stage try reaching out to Uber to see if they are experiencing any blackout issues as the app can go down from time to time. If they are unaware of any app wide issues and are unable to troubleshoot for you then, sadly, it may be time for you to start thinking about a new device (especially if you are using a device that is 2 years or older!).

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    SaurabhMK
    21 Driver
     2 weeks ago

    Uber’s usual response it to get a new phone.