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6 Ways to Contact Uber for Help

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ippei
1202 Driver Rider Guru
 Posted 2 years, 11 months ago

5 (plus 2) Ways to Contact Uber for Help

Whether you’re on the road or taking the day off, drivers can contact Uber for support whenever they need to — 24 hours a day, 7 days a week.

1. In-app support

We have been working hard to reimagine the support experience for riders and drivers. To us, it's very clear – support belongs, first and foremost, in the app. And now it does: both of our iPhone and Android apps offer In-App Support. 
  • Updating your account in the app:
    If you need to update your profile information, add new vehicles, or understand your weekly payment statements, you can do all of this (and more!) directly in the Uber driver app. To do so, tap on ‘Account’. From there, you’ll be able to make changes to your account. 
  • Getting help in the app:
    Have a problem on a trip? No problem! Select ‘Help’ from the app menu and you can choose any of the options under ‘Report an Issue’, or you can go right to your ‘Last Trip’ to report an issue from your most recent trip - it’s that easy.

2. Web support at help.uber.com

In addition to Uber’s In-App Support, drivers can visit help.uber.com, the new home of Uber support on the web.

    • General Support:
      Have a problem on a trip? No problem! Select ‘Help’ from the app menu and you can choose any of the options under ‘Report an Issue’, or you can go right to your ‘Last Trip’ to report an issue from your most recent trip - it’s that easy.
    • Popular topics:
      Support content is available to users on help.uber.com, without being logged into an Uber account. This allows prospective riders...

Read more...

5 (plus 2) Ways to Contact Uber for Help

Whether you’re on the road or taking the day off, drivers can contact Uber for support whenever they need to — 24 hours a day, 7 days a week.

1. In-app support

We have been working hard to reimagine the support experience for riders and drivers. To us, it's very clear – support belongs, first and foremost, in the app. And now it does: both of our iPhone and Android apps offer In-App Support. 
  • Updating your account in the app:
    If you need to update your profile information, add new vehicles, or understand your weekly payment statements, you can do all of this (and more!) directly in the Uber driver app. To do so, tap on ‘Account’. From there, you’ll be able to make changes to your account. 
  • Getting help in the app:
    Have a problem on a trip? No problem! Select ‘Help’ from the app menu and you can choose any of the options under ‘Report an Issue’, or you can go right to your ‘Last Trip’ to report an issue from your most recent trip - it’s that easy.

2. Web support at help.uber.com

In addition to Uber’s In-App Support, drivers can visit help.uber.com, the new home of Uber support on the web.

    • General Support:
      Have a problem on a trip? No problem! Select ‘Help’ from the app menu and you can choose any of the options under ‘Report an Issue’, or you can go right to your ‘Last Trip’ to report an issue from your most recent trip - it’s that easy.
    • Popular topics:
      Support content is available to users on help.uber.com, without being logged into an Uber account. This allows prospective riders and drivers to learn more about Uber, before getting started. On the landing page, click ‘For Partners’ to see driver-related support topics. You’ll see popular topics such as:
      • How to request a trip fare review
      • Driver Payments
      • Technical issues
      • Sign In Troubleshooting

CHECK OUT HELP.UBER.COM

3. Local driver websites

In addition to help.uber.com, Uber has built out localized web resources specifically for driver-partners. Many of the major US cities have in-depth driver guides at uber.com/drive/. 
Navigating driver websites:
Once you arrive at the Drive homepage of the site, you can find your city's driving info within the top navigation under 'Drive'. Simply click 'Local Driver Guide' to browse local driving information. There you'll find for an assortment of driver updates and educational tips including vehicle requirements, airport guidelines, local Greenlight Hub locations, and demand heatmaps, to name a few. Check out a few of the driver guides listed below.

And for more educational resources for US drivers, check out the Online Resources Hub. 

Information found on driver website guides:
  • Local requirements to drive with Uber
  • Hotspots: best places to drive
  • Peak hours: best times to drive
  • Product offerings available in your city
  • Driving tips & logistics

4. Phone support

Whether you have a question or need to report an incident, our agents are ready to help. Call anytime, and for most calls you’ll be connected with an agent in under 2 minutes.

How it works:

  1. In your driver app, tap account
  2. Tap help
  3. Tap the blue phone icon in the top right of your screen
  4. Tap call support
Availability:
Available now: Available today to all drivers and delivery partners for Uber Rides and UberEATS in San Francisco, Houston, Tampa Bay, Boston, Las Vegas, Los Angeles, New York City, New Jersey, Chicago, Miami, Washington D.C., Philadelphia, San Diego, Seattle, Denver, and Austin.
Coming soon: Available to all drivers and delivery partners in the U.S. and Canada by December 2017. Spanish language coming in September 2017.
LEARN MORE

5. Uber Greenlight locations

Sometimes, you just want to have a face-to-face conversation. Uber understands that. That’s why they’ve opened up Greenlight locations throughout the country. Check out the different types of Greenlight locations and what they provide for partners:

    1. Greenlight hubs: Go here to talk with an Uber expert in person. Need help getting activated? Have a question about a recent payment? You can ask your questions 1-on-1 with an Uber Expert at any Greenlight hub. This facility is Uber's official help center for both new and current driver-partners.
    2. Greenlight spots: These locations are intended for in-person assistance for new drivers. If you'd like to get assistance in the activation process, find a Greenlight spot near you. 

6. Twitter (@Uber_Support)

You can also start a dialogue with Uber by tweeting @Uber_Support.  They usually will tweet you back with preliminary guidance and then shift over to one of the other methods above.  (https://twitter.com/Uber_Support)

7. Emergency Only: Uber's Critical Safety Response Line

If you require immediate police or medical attention, please call 911. Once all parties are out of harm's way and the necessary authorities have been contacted, please click on the link below to speak with an Uber representative. Please note that this line is strictly for users who require safety-related assistance.

Uber's Critical Safety Response Line: Phone Numner: 1- 8002856172

in person support Greenlight hub
chicago greenlight hubSourcehttps://www.uber.com/info/5-ways-to-contact-Uber-for-help/

 

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Comments

    {{ ratingSum }}
    sandy1bird
    Rider
     11 months ago

    My app on my phone does not let me schedule a ride earlier than the present time.  How do I get an updated app?  Do I need to delete the old one?

    Show Hide  2 Replies
      {{ ratingSum }}
      ChazKillington
      39
       2 weeks ago

      Scheduling is only available in certain markets and locations.  If you are in an area Uber feels cannot guarantee you a ride, (even though it isn't guaranteed), they won't offer you an option to schedule.