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As an Uber driver, what would you like the riders to be aware of?

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RideGuru
303 Driver Driver Rider Guru
 Posted 2 years, 9 months ago

Anything you'd like to say to educate the drivers?

Do you have things you want your customers to be aware of? How would you like to inform those passengers?

Comments

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    ShadyPeteMD
    187 Driver
     2 years ago

    I am gonna plagiarize this one. Real great answer by Francis Lapeyre.

    • Don’t make me wait. The reason Uber has a wait fee is to encourage promptness. If you make me wait more than five minutes, and I can’t contact you by text or voice (how is it that you request a ride on your phone, and then don’t answer it??), I will cancel the ride, and you will be charged a cancellation fee.
    • Please respect my car. Do not eat, smoke, or vape, in the car, or before getting in. Lingering odors created by you may result in a reduced rider rating. If I have to incur extra expense to get my interior cleaned professionally, I will report that to Uber, and you will be charged a cleaning fee (hasn’t happened yet). And, don’t slam the doors. That is rude at the very least.
    • Do not expect any amenities. If you get them, fine, but most drivers are not going to give you anything more than a ride from Point A to Point B, plus a reasonably courteous attitude. I don’t have anything …

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    I am gonna plagiarize this one. Real great answer by Francis Lapeyre.

    • Don’t make me wait. The reason Uber has a wait fee is to encourage promptness. If you make me wait more than five minutes, and I can’t contact you by text or voice (how is it that you request a ride on your phone, and then don’t answer it??), I will cancel the ride, and you will be charged a cancellation fee.
    • Please respect my car. Do not eat, smoke, or vape, in the car, or before getting in. Lingering odors created by you may result in a reduced rider rating. If I have to incur extra expense to get my interior cleaned professionally, I will report that to Uber, and you will be charged a cleaning fee (hasn’t happened yet). And, don’t slam the doors. That is rude at the very least.
    • Do not expect any amenities. If you get them, fine, but most drivers are not going to give you anything more than a ride from Point A to Point B, plus a reasonably courteous attitude. I don’t have anything other than charging cables in my car. I tried the water bottles, but all I got was crushed, wet plastic discarded in the doors.
    • Don’t tell me the route I’m taking isn’t the fastest route. I was born here, and have been driving on these streets for 47 years. I rely on GPS because it will reroute me based on heavy traffic. 99.9% of the time, if I deviate from the suggested route, I’ll be later than the estimated time.
    • Do not expect me to violate the law. You will wear seatbelts in my car (in the back as well as the front). You will not have open containers of alcohol. I won’t speed for you, or drive recklessly. Your fare is not worth more than my driver’s license.

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    LG-PA
    810 Driver
     2 years ago

    Just like we (drivers) get numerous in app notifications as to service animals, one should be sent out to passenegers periodically about minimum age of riders (unacompanied kids under 18). I get many passengers who were not aware they (15 year olds in this case) could not be riding by themselves from home to practice, because parents are busy.

    Using same medium I would make it a point to reminde riders to be respectfull of driver's car by not slamming doors, and exiting car on the curb side vs. into the traffic lanes.

    As well as to rate drivers (I do not want to beat dead horse about tipping) but if a reminder only talks about rating the driver at the end of the trip perhaps they will get to the tipping screen too :)

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    WWBlueStuff
    268 Driver
     2 years ago

    That we lose money on short trips. 

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    breakingbread
    268 Rider Driver
     2 years ago

    We are most likely part time drivers with normal day jobs. Don't look down on us for having a side hustle. I most likely make more than most of my passengers yet many act as though they are better than me.