I am not new to Uber, but I noticed something I don't understand. How much is the cancellation fee supposed to be? I thought it was $5.00 for UberX and $10.00 for UberBlack, but looking at my statement, I am seeing different figures.
How much is the cancellation fee supposed to be? I thought it was supposed to be a flat fee?
The Guru Take
The maximum for cancellation fees are $5.00 and $10.00. Rate/distance used otherwise. Also don't forget long pick fee.
UberX's $5.00 and UberBlack's $10.00 cancellation fees are supposed to be the "maximum amount" they can charge. The cancellation fees are supposed to compensate the driver for lost time and opportunity, and by default, they are calculated by time and duration the Uber driver has incurred to perform the pickup.
With that said, you may seen the fees of $5.00 regularly for a few reasons. By the time you cancel, it has at least been 5 minutes (the threshold for the cancellation fees to be applied), and in most cities, that will automatically equated to $5.00. The "no show fees" also falls into this category.
You may also want to keep in mind that Uber started to charge long pickup fees that can be assessed if the driver is taking extra time to come pick you up.