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How much is the cancellation fee supposed to be? I thought it was supposed to be a flat fee?

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 Posted 1 year, 3 months ago

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I am not new to Uber, but I noticed something I don't understand. How much is the cancellation fee supposed to be?  I thought it was $5.00 for UberX and $10.00 for UberBlack, but looking at my statement, I am seeing different figures.

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    97 Driver
     1 year ago

    Yeah, it's on my app that the cancellation in Philly is $5 for Philly.  I think it's pretty much flat rate, as driving 5 miles to get to you would basically be at least $5, as per minute and per mile fees are higher.

    This is actually a crappy reminder for us drivers, that we are still losing money even if we get the cancellation fees.  We just drove for much less than what we would have made actually driving a passenger.

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      105 Rider
       1 year ago

      Don't despair too much though.  That's the part of the trip you wouldn't have made any money anyways.  So imagine it as getting a ride that only lasted 5 minutes worth, after pickup.

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    1071 Rider Driver
     1 year ago

    If you order a ride and I drive 5 minutes to your destination, it may be $5. 

    If you order a ride and I drive 20 miles in rush hour traffic and burn $5 in gas getting to you, I've wasted my time AND had additional costs, hence teh additional fee. 

    If you order a ride, go through with it or cancel before it costs drivers REAL MONEY.

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      811 Driver
       1 year ago

      For some reason I think the threshold on Uber cancellation time was reduced to within 2 min of request. Where we get $3.75 as Uber taxes fee on that. Lyft cancellations we get $5.00 and $10.00 if you cancel a prescheduled ride