RIDEGURU
Hello,As an Uber / Lyft driver, how do I cancel a trip once I realize it's too far, rider is too drunk, too many people and luggage to fit or any legit reason? Do I just end the ride by choosing drop passenger off, or is there a special way to do this?Thanks,Frank
Hello,As an Uber / Lyft driver, how do I cancel a trip once I realize it's to...
Posted 7 years, 4 months ago
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Frank (Frank)
16
Rider
Ride Apprentice from Philadelphia
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Check out Uber's Guideline
Hi, Frank,
Here's the information posted by Uber on cancellations (from Driver's perspective).
How are rider cancellation fees charged?
As an independent contractor you are able to choose whether to make yourself available to take a trip request sent to you by Uber, or to cancel an allocated booking.
However we strongly recommend you go offline when you are not available to undertake trips. Uber reserves the right to enforce a breach of your contractual agreements or restrict access to the platform if you are found to be in breach of the cancellation policy.
Without limitation, Uber considers the following cancellation behaviours to be in breach of the Services Agreement:
- refusing to complete a trip for a rider based on their intended destination
- refusing to complete a trip for your rider based on the fare multiple applied by Uber’s Dynamic Pricing
- refusing to complete a trip for your rider for any reason that would be in breach of relevant discrimination laws and the conditions set out in your Private Hire Driver licence.
Examples of evidence of committing or intending to commit such behaviour include:
- contacting a rider by phone and asking for the rider’s destination before having arrived at the pick-up location.
- once aware of the destination, cancelling the ride, explicitly asking the rider to cancel the ride or behaving in an obstructive way to the natural flow of a trip in order to encourage the rider to cancel the trip.
- systematic and/or persistent cancellation of trips.
- not accepting guide dogs or any other service animal caring for disabled people
refusing to complete a trip due to a discriminatory reasons, such as your rider’s disability, gender, race or sexuality (for example)
Rules for Drivers (from Uber):
https://help.uber.com/h/629e1ea1-6c60-4e4a-bc0a-acec12460870
Can you (the driver) be penalized?:
Uber does track cancellation frequencies of their drivers, and if yours is high, you can receive warnings. Check out this question here: Are Uber drivers penalized for cancelling?
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
If it's before the trip starts, simply cancel the ride on the Uber's app. I can't accentuate this enough to newer drivers. If you approach the customer, and if you see anything wrong or if you are uncomfortable, DO NOT PICK UP and CANCEL. Use your instincts. Plus, canceling before the trip simplifies things, users won't get nearly as mad, and pax may not be charged anything. Your acceptance rate is the only thing that will be dinged, but that's okay.
The customer won't be able to leave you a negative review either.
If you had started a ride, yes, just Complete the Ride, and ask the pax to get out. This will most likely get you a negative review, but if write Uber Support, they can reverse or eliminate that review. I have done this many times. Some successful and some not.
but I assure you, it's better to be safe than sorry. A few one-star review is better than dealing with horrible customers.
Gosh, guru. Such a long-winded answer to a simple question.
Yes, just COMPLETE THE TRIP. Yep. Then YELL at the passenger to GET THE H*LL OUT. LOL.
Yes, you will get dinged with a one-star, if the drink has the coordination to do so.