Customers cannot rate them until a ride is complete, meaning that if the trip never starts or a ride is cancelled, they cannot be rated. Drivers take advantage of this to scam their riders.
- The driver doesn't want to do the ride for any reason at all? Cancel!
- The driver doesn't like your destination? Cancel!
- The driver doesn't like your face as he approaches you? Cancel!
Oh, he wants to still collect a cancellation fee? Sure! Just anger the passenger until he himself cancels! Then you get to collect 70% of a $5 cancellation fee!
This is like a game to them.