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Help!!! I have a an issue and dont know what to do.

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momof4
6557 Rider Driver
 Posted 2 months, 2 weeks ago

I have a Galaxy Note 8. When I have my driver apps on waiting for a request I am on my phone texting, emailing, looking things up, reading, doing school work.  Obviously I am touching my screen. Although the apps are on they are not visible unless I click.on them. As I am doing whatever on my phone a request will come through snd ping my phone.  I end up accepting it even though I may not want it for whatever reason ex. passenger rating 4.30, or  20 min pick up. Is there a way to to stop this? If i hear the request I could click on the app to make it come up and then tap to accept. Now as I am touching keys to text it accepts the ride. Can anyone help? Or does anyone else experience the same problem?

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    momof4
    6557 Rider Driver
     2 months ago

    Was able to somewhat fix Lyft. Still not able to fix Uber. After logging on then turning over lay off Uber app goes crazy. There has to be a way to fix this. I am accidentally accepting ride request that are far away or riders rating is 4.30. I end up cancelling at least 5 per week just because (an example) i go to hit send on a text message as request is coming in. 

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    chawes
    637 Rider Guru
     2 months ago

    I'm unclear on why it is accepting the request. You are just typing a text or something, and it's somehow accepting it?

    I don't have any real solution to this in mind. Other than using a separate old phone for the apps so you can still text on your personal phone...

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      momof4
      6557 Rider Driver
       2 months ago  (edited 2 months ago)

      Just tried it. It is whats causing it. When I log onto Uber it will not let me go online until I allow it to over lay. They are assholes. I shouldnt have to allow it.  I have to allow it but once I am online I can take permission away and its good. It just sucks that I have to allow out go online with Uber then take the permission away while online at least with Uber havent checked Lyft yet

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        chawes
        637 Rider Guru
         2 months ago

        Ohh, I see. That is annoying... Glad you figured it out though!

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      momof4
      6557 Rider Driver
       2 months ago

      As i am texting the request comes through as I am tapping the key to text  it accepts request. I think I figured it out. Ot was on my settings. My app on both Uber and Lyft had permission to pop up over whatever else I was on.  I unclicked it. I'll see what happens. I never clicked it for it to have permission to do it so I assume the U/L app have it built in to do it.

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      momof4
      6557 Rider Driver
       2 months ago

      Thank you for answering. Appreciate it.