RIDEGURU
I have a Galaxy Note 8. When I have my driver apps on waiting for a request I am on my phone texting, emailing, looking things up, reading, doing school work. Obviously I am touching my screen. Although the apps are on they are not visible unless I click.on them. As I am doing whatever on my phone a request will come through snd ping my phone. I end up accepting it even though I may not want it for whatever reason ex. passenger rating 4.30, or 20 min pick up. Is there a way to to stop this? If i hear the request I could click on the app to make it come up and then tap to accept. Now as I am touching keys to text it accepts the ride. Can anyone help? Or does anyone else experience the same problem?
Help!!! I have a an issue and dont know what to do.
Posted 5 years, 11 months ago
Posted In
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Posted By
Monica Castleberry (momof4)
8198
Rider
Driver
Ride Expert from Philadelphia PA
Mom & Nursing Student by day Ride Share Driver by night always on the go
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Comments
Was able to somewhat fix Lyft. Still not able to fix Uber. After logging on then turning over lay off Uber app goes crazy. There has to be a way to fix this. I am accidentally accepting ride request that are far away or riders rating is 4.30. I end up cancelling at least 5 per week just because (an example) i go to hit send on a text message as request is coming in.
I'm unclear on why it is accepting the request. You are just typing a text or something, and it's somehow accepting it?
I don't have any real solution to this in mind. Other than using a separate old phone for the apps so you can still text on your personal phone...
Just tried it. It is whats causing it. When I log onto Uber it will not let me go online until I allow it to over lay. They are assholes. I shouldnt have to allow it. I have to allow it but once I am online I can take permission away and its good. It just sucks that I have to allow out go online with Uber then take the permission away while online at least with Uber havent checked Lyft yet
Ohh, I see. That is annoying... Glad you figured it out though!
As i am texting the request comes through as I am tapping the key to text it accepts request. I think I figured it out. Ot was on my settings. My app on both Uber and Lyft had permission to pop up over whatever else I was on. I unclicked it. I'll see what happens. I never clicked it for it to have permission to do it so I assume the U/L app have it built in to do it.
Thank you for answering. Appreciate it.