They are calling it the "trip cancellation framework." I am not exactly sure what it does materially, but I appreciate Uber listening to the reason I am cancelling the ride! I am always afraid Uber thinks we are cherry picking rides, but we have legitimate reasons most of the time to cancel them trips!
I like it.
You are right. I guess it's just giving a voice...an area to enter our "excuse." but I like it.
I read something that said a driver picked "cant find the rider" but was there for 7 min & rode around in the area. Uber wouldnt give them the cancel fee. Technically by choosing that you are admitting fault, you cannot find your rider. I am not telling you not to use it just saying what another drivers experience was when they used "cant find rider". I cannot say if its true or not I dont personally know the person who posted it. It's not an option on my app. They finally gave me "accepted trip by accident". Lol I have used 3 different types of Galaxy phones. When I have my Uber app on (used to do it on Lyft also until they put the "accept bar" on there to accept trip)and I am texting, posting on hear, FB, etc... a request comes in on Uber as I am using the keyboard I end up accepting the trip. I've been complaining to Uber for 2 yrs since I started:) I try to be careful but I average 2/3 cancellations per week because of it. So now I pick "accepted by accident". Lol