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What is the "cleaning fees" and "vomit" SCAM by Uber drivers? Should I be concerned? How do I avoid them?

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KWalkins
88
 Posted 1 year, 5 months ago

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I heard from my nephew that Uber drives are sometimes so desperate to make money that they would randomly charge cleaning fees for no reason whatsoever.  Is this true?  What can I do to stop it or make sure it doesn't happen.

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    drtoddw
    2
     1 month ago

    You could video record the trip, where legal. The problem is that drivers have experienced fare cuts to the point that a small number will resort to tactics such as false cleaning charges. 

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    RotardedRoRo
    3
     3 months ago

    I had made a little mess but the driver took a picture of my vomit out on the street and posted a blurry photo of it and claimed it was in the car. The little mess I made was only on the side door where I opened the door to vomit. My friends were in the car and none of us had throw up on our clothes but Uber charged me level 4 and they believed the driver even though the picture wasn’t even inside the car. 

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      SpikeSparkle
      161 Rider
       1 month ago

      OMFG. That’s hilarious. Such a desperate move.  The driver basically took the opportunity to run out of the car, grab a photo of your puke OUTSIDE just so your story with customer support will be slightly weaker. 

      I can imagine the odd call with Uber:

      You: the driver is trying to scam me saying I puked in his car. 

      Uber Support: are you saying this photo isn’t of your vomit?

      You: No, it actually is my puke but...”

      Uber: “are you saying you did puke during the ride?”

      You: “yes, I mean no, I was not in the car when it happened.  ...so it technically doesn’t count as during a ride.”

      Uber: “how would your driver have a pic of your vomit then?”

      You: “never mind.”

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    reyes0909
    1 Rider
     1 month ago

    I am so upset to learn that my cc got charged $140.00 cleaning fee for a vomit that did not happened. This charged appeared a day later after taking the ride. I contacted UBER to dispute this charge and they forward me some fabricated pictures. The email was signed by some AK person or robot probably, email message looks automated generic of NO RESPONSE NEEDED. I requested additional pictures or proof of the location and I got nothing else. This is BS and unacceptable. I took the UBER from Hollywood to Miami on Sunday afternoon. I siearch online and I was in shock to learn this is happening frequently. When is UBER going to take responsibility for this scam. I guess it comes easy to do when the cc is open to charge. I am going back to a cab. I'm willing to pay a little extra, but at least I am not going to be charge a fake cleaning fee. 

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      brandonjames035
       1 month ago

      It happened to me and I threatened to sue Uber gave me my money 2 days later.. 

      I explained that the two places that were involved in my ride had cameras at both places and I’ll prove I never vomited on his car.

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      JWileySmith
      148 Rider
       1 month ago

      Like a dog with poor hearing, you have to yell at it multiple times for it to respond. 

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    mscallen28
    8
     1 year ago

    This exact thing happened to me in Orlando. I had to go through Paypal to get the charge of $80.00 refunded back to me. I stopped using Uber and I will never use it again! They employ thieves. 

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      Bigfrank
      426 Rider Driver Driver
       3 months ago

      😐 LOL  They employ  thieves ??? Uber is the king of thief  especially from the customers . 

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        momof4
        8054 Rider Driver
         1 month ago

        BigFrank, if riders only knew how bad Uber and Lyft screw them. Not to mention all the BS reports riders use to screw drivers out if their fare. 

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      jeffsmith66
      41
       1 year ago

      Yes, same here but in Boston. Such a frustrating ordeal considering Uber is impossible to work with. I still get so angry when I think back. such BS

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      DDominico69
      163 Driver
       10 months ago

      You a rider? How are you using PayPal to pay Uber? I didn't even know that was possible.

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        fpressly
        4081 Rider Driver
         10 months ago

        Paypal takes and processes any credit/debit card. Also Paypal issues a debit Mastercard for account holders. If my Paypal Mastercard is the registered method of payment with Uber there you go. Paying with Paypal.

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          DDominico69
          163 Driver
           10 months ago

          Ah, got it. More and more like a bank these days. 

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    JessM
    4 Rider
     11 months ago

    This just happened to me in Los Angeles. I saw the $40 charge on my AMEX today. The photos Uber sent me are not even the car I was in. Uber support does nothing to assist. I’ve filed a cc dispute and I’m done with Uber. Unfortunate.

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      EricH1973
      15
       10 months ago

      That's a scam indeed. You have to keep disputing that. Uber has mechanisms in place to verify the authenticity of the photos, say checking the timestamp, checking the car type, etc. 

      While clever drives can fake out Uber, eventually this will catch up to them as long as all the riders dispute and challenge their claims. 

      Good luck...

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    Numa
    6 Rider
     1 year ago

    Specialty stores also sell "fake vomit" as a prank gadget.  It is made of flexible painted rubber, even with digested food particles to make it  look real, and you place it anywhere you want...on the floor, on a seat, etc. 

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      JavierX
      202 Driver
       10 months ago

      Oh, gosh, I just made the mistake of googling "fake vomit".  It's frickin' gross and they look darn real. 

      Oh, Oh, gosh.  There are even video tutorials on how to mix your own vomit?  What the hell... https://www.youtube.com/watch?v=U_xtZQtpusw


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      ShigMiyamoto
      127
       10 months ago

      There must be limited variations of fake vomits. It’s funny to think Uber receiving pics of the same exact vomit pool from drivers all around the country. 

      Then at Uber HQ, they’d have like a list of black listed vomit pics. 

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        MattParry99
        79
         10 months ago

        That’s where scammers will be smart and take the pics from different angles, different lighting conditions, upside down, etc. LOL

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      jeffymcdonald
      4
       1 year ago

      What.... this is taking it to the next level. Don't you think Uber would evnetually catch on that the vomit always looks the same in every picture... lol

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        DimSumUng
        126
         1 year ago

        LOL. That's why you take the pic from different angles. 360 degrees.  Plus how high you hold your camera. 

        Who knew fake vomit industry would all of a sudden get a boost from our new high tech ground transportation. 

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    JonJStevenson
    99
     1 year ago

    How des one use a waterbottle to fake a vomit.  Are you saying someone will toss a water bottle and call it a mess?  That's preposterous.

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      DimSumUng
      126
       1 year ago

      I believe what they mean is that they squirt water on to the seat and claim it juice, pee, or whatever.  They snap a pic, and it naturally dries and cleans itself up.  genius.

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    JosephRiddle
    2
     10 months ago

    Rider puked in my car and then tried to dispute the charge. I was called every name in the book and the passenger even stated they would take me to court. After I sent the dashcam video of her losing her dinner (and shots) all over my back seat I didn't hear another peep...strange. 

    There are definitely shady people out there so if you are the victim of a driver scamming you then you should absolutely pursue it and fight to make it right. The shadiness exists both ways though so dont be caught looking like an idiot either. 

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      BrianTheScrewDriver
      434 Driver Driver
       10 months ago

      Yet again, the price of the webcam pays back in ten folds. I thank my lucky 360 degree camera every day.  Way more valuable than the insurance itself LOL.

      Gosh, take you to court? For puke? For $250? It's all talk.

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    CWalcutt75
    252 Driver
     1 year ago

    Ooooh, this is the "Phantom Mess" scam.  

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      HuhnHuhn
      127 Rider
       1 year ago

      I didn't know this was a thing.

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    Bigfrank
    426 Rider Driver Driver
     7 months ago

    I am sure if you were a polite passenger and left a 15%  tip the likely hood of getting screwed is zero. 

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    drollfan
    36 Rider
     1 year ago

    Never happened to me and I take Ubers almsot daily, I think it is pretty rare something like this would happen.

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      fpressly
      4081 Rider Driver
       10 months ago

      It is rare and usually it comes from some kind of beef between the driver and rider. If someone was drunk and treated the driver badly the driver feels motivated/justified in "squeezing the lemon" and claim vomit or peeing in seat damages. I think it is retaliatory in most cases. You do have a few conniving drivers out to beat the system though.

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    AnitaBAnthony
    75
     10 months ago

    You guys all realize if human drivers and riders are screwing each other on this, this my get 100x worse with autonomous robot cars, right? In fact, I think auto makers are worried about this as there is no way a robot car can clean the car between rides. 

    Then of course, what would they do when there are scams where people claim the car is dirty while it isn't?

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      ChadGellar
      28
       10 months ago

      There is such thing as webcams that can check the interior of the car between rides. Perhaps a human operator can rate it after each ride.  If there are any issues, you call the car back to a cleaning location.  Easy enough to implement.

      Then you give the rider a chance to point it out if the car is dirty.  Just dispatch them a new car.  

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    eshughes77
    116
     1 year ago

    That sucks that the drivers are starving and turning to these scams.  I also feel very bad for Uber that they have to deal with these.  It's so difficult to solve these and to weed out the true requests vs. false ones.