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What surcharges can you expect with Uber? Have you been charged a fee from Uber and have no idea what it is for?
Additional fees and surcharges can be maddening, especially when it is unclear why you are being charged. To help clear up some of the confusion, we made a list of Uber surcharges and fees that you might encounter when using an Uber service.
A flat fee that is added to all Uber’s economy car services (X, Xl, Pool) to cover Uber’s ‘operational costs’. The booking fee ranges from around $1.75 to $1.95 (and sometimes higher) per ride depending on the city.
The booking fee is always included in your upfront fare (the fare you see in the app before you request a ride).
Fun Fact: Uber Eats also charges a booking fee
Uber requires all passengers to pay for any tunnel, bridge, or toll charges that are incurred during the course of the ride. These charges will be added to your fare total at the end of your trip.
If you cancel your Uber ride two or more minutes after you have made the ride request you will be charged a cancellation fee. For Uber X and XL the fee is $5. For Uber Black and SUV the fee is $10.
After two minutes of waiting your driver can cancel your ride and mark you as a “no show” and you will be charged the cancellation fee. If you tell your driver to keep waiting after the 2 minute mark and your driver agrees, a per minute wait time fee will begin and it will continue until after you enter the vehicle and your driver begins the trip.
If you cause any damage to your driver’s car, you will be charged a cleaning fee. The cleaning fee ranges between $20 and $150 depending on the severity of the mess. The breakdown of cleaning fees is as follows:
$0 – Not a significant mess. Cleaned or wiped up quickly and easily. Includes water spills.
$20 – Small interior mess that requires vacuuming or simple cleaning (minor food or beverage spills, dirt).
$40 – Moderate mess on vehicles exterior (food or beverage mess).
$80 – Moderate interior mess (larger food or beverage spills on fabric or other hard-to-clean surfaces, minor bodily fluid messes).
$150 – Major mess that requires cleaning between the window and door or air vents (major bodily fluid messes).
At some airports Uber will charge you a flat fee usually between $2 to $5, depending on the airport, for pickups and drop-offs. Usually this fee is passed onto Uber via the airport, and Uber will then pass this surcharge onto you.
Long distance pickup fees are incurred when a driver has to drive a considerable distance to pick up a passenger. Fees only start accruing after the predetermined Long Pickup Threshold (typically anywhere from 8-11 minutes). In other words the first 8-11 minutes of drive time that your driver is on their way to you will still be free. After that point you will be charged your cities time and distance rates. Long Distance Pickup Fees currently only apply to UberX and UberPOOL rides
For more information on long distance pickup fees visit this article.
If you lose one of your personal items while taking an Uber and your driver returns the item to you, you will be charged $15. Currently not all cities charge the $15 fee. In cities where there is no set fee, a driver who returns a lost item may ask you to pay them for going out of his/her way. Keep in mind that drivers are not responsible for any items you leave behind in their car!
If you have lost an item, here is how to contact your driver.
If you are new to Uber or when you add a new payment method, Uber may make a temporary authorization charge to verify that your payment method is active. Typically, an authorization charge is around $5, and will disappear from your account after a few business days.
In some cases, you may find that you have been wrongly charged a fee by Uber. If this is the case, submit a ticket request in the app under your trip receipts. Your Trips > Click on Desired Receipt > I would like a refund. If you explain your situation to Uber, they might refund your fee!