RIDEGURU
I am a Uber driver, Where I can see the customer ‘s review ?
Posted 5 years, 8 months ago
Posted In
Ask a RideGuru
Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
Posted By
E Z (Ez88)
3
Driver
Ride Apprentice
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Comments
Customer's rating will display on the screen during ride request. Look at how many stars the passenger has when the request comes in. On Uber this information is also available after you already accepted the ride, Lyft hides that info from what I noticed once the ride is accepted. Many more 5 rated passengers came out of the wood work on Lyft all of a sudden. All those low rated Lyft passengers overnight became stars agaian, because Lyft decide to loosen the rules how long they keep the low ratings. Many drivers used the passenger ratings to not accept low rated passengers, but now they all became superstars overnight:)
The customer's rating is not what the o p asked. He asked about the "review", which I interpret as the rider's review of the driver/experience. Op might want to do clarify, but if I am correct, the driver cannot read any particular rider's review/rating.
Doesn't that appear on the ride request page?
Just remember and perhaps go reference the training Uber gave you.
Oh, right there isn't any. LOL.