Does it mean anything? My driver pointed mine out to me the other day. He said Uber is now deactivating people. Is that true.
What's it like to have a low rating as a rider/passenger on an Uber/Lyft?
The Guru Take
Two impacts to the rider for having low ratings
There are two primary areas where riders can feel the impact of having low ratings.
1. Uber has has announced "ratings-based rider deactivations" as part of its safety policy, which claims to warn and potentially ban users who consistently receive low ratings. This was announced in Q2 of 2019, and we have yet to see what the threshold is and whether they will strictly enforce this. (at time of this writing in July of 2019).
2. The rider ratings are displayed when the driver receives the request (i.e. ping). Some drivers will decline and do not accept the request if the rating is below a certain number. Obviously this threshold depends on the driver and how busy it is, but many have shared that it is about 4.60 and as high as 4.80 when they start declining requests. (What's a typical passenger rating for Uber? Is 4.50 good?)
Other: There have been other unconfirmed factors as well. For example, if your passenger rating is low, you may not have access to certain features such as “scheduled trips” or it may hurt against you when there is a dispute between you and the driver.