RIDEGURU
We saw the similar question from 2 months ago, which asked what you would do as a CEO of Uber. Most of the answers were about improving the driver experience and the business itself. This time, we would like to hear what can be done to improve the passenger experience and what you would do to go about it.
Looking forward to your response!
RG Team
Comments
Provide a way to specify prefereces in user profile. These preferences includ such info as:
- Conversations with drive - yes/no
- Need help with bags - yes/no
- Music - yes / no
- Music Preference - Pop, Hiphop, Classical, etc.
- Gender of the driver.
- Air conditioning - yes/no
Hotels do this where you can set your preferences. Heck, even Pizza places allow you to customize the experience.
What about
- Driver's smelliness
- Driver's height
- Driver's attractiveness
It's like a Tinder profile.
Great idea.
We can also have "requirements" in there too.
- Need a carseat
- Have a pet
- Have a wheelchair, etc.
If I were the CEO of Uber, I would incentivize (i.e. provide bonuses to) the drivers who make the effort to improve passenger experience.
I think there are multiple ways to do this, but paying highly rated drivers more is a good start. Simple one.
How is this simple?!!! Riders now have to pay more to rider with drivers that have higher ratings? If that were the case, the riders should have a say on how good of a ride quality want, as this affects the prices.
I cannot agree more with this. Simple yet effective.
If I were the CEO of UBER, I would introduce a bonus for drivers with clean cars. As a regular Uber user I see more and more dirty seats, dirty cars showing up. Most drivers in New Zealand are very open about the choice I can make for Zoomy or Uber. Most drivers have both apps live and switch between user demand from Uber and Zoomy. They prefer Zoomy since their pay is better. As a CEO I would definitely keep my standards up and pay my drivers the best I can.
Actually hire a support team instead of bots!!!
More transparency on fees like cleaning fees and especially cancellation fees.