My Uber driver didn't match the profile in my app? What do I do?
The Guru Take
Do not get in the vehicle. If you are already on, instruct the driver to stop, and get out. Call authorities if you feel threatened.
For every trip, your Uber app helps you recognize the vehicle and driver you ride with. After your ride request is accepted, your app displays your driver's name, vehicle make and model, and license plate number.
When you notice that your driver and the vehicle do not match the profile on the app, do NOT get in the vehicle. If you are already in, stay calm, instruct the driver to stop, and to let you out of the car. It could be a simple mistake by a Uber driver of another passenger, but it could also be someone with bad intentions. When in doubt, call the authorities.
Some drivers are up to no good. Imagine these cases:
- The driver is a real Uber driver, but he or she is driving a different car than the one registered.
- The driver's friend is driving with his account and vehicle.
Both of these are not permitted by Uber. Do not get in the vehicle and contact Uber immediately. Here's the link: