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I left my phone on Lyft! What do I do? Nope, I can't even contact the driver.

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AngieKM169
120 Rider
 Posted 6 years, 9 months ago
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Angie M (AngieKM169)
120 Rider
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How do I report lost items when it's my phone?!  I know I am supposed to use the app to contact the driver, but what if I don't have the app?  (Yeah, can you tell this isn't my first time leaving stuff on a Lyft?)

Yes, I tried logging into my friend's phone, but it didn't let me.  Even if it did, if the driver calls me on my phone it'll end up ringing in his car!

The Guru Take

Must contact Lyft Support!

If the item you lost is the phone associated with the Lyft account, you must contact Lyft directly by going to https://help.lyft.com/.  Lyft encourages you to provide as much information as  you, such as:

  • Your first and last name
  • A phone number where you can be reached
  • Driver’s name
  • Date and time of ride
  • Pickup and dropoff locations
  • Description of the lost item (What model of phone was it? What color?)
  • Permission to pass your contact info to the driver

Here is an article with more ways to contact Lyft:

RideGuru - How to Contact Lyft

ippei 1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Last updated Mar 04, 2018

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