RIDEGURU
I took a trip request from Uber yesterday at Princeton University (a lot of different buildings.) I show up at the location and wait quite a while and customer doesn't show up...no answer on the phone either.
So, through the app, this becomes a cancellation...I press the RIDER NOT THERE BUTTON and the ride cancels BUT I have always thought that this was a reflection on the rider...even though I am prompted to initiate the cancel. I know Uber does timeouts and generally doesn't like you too much if there is a high cancellation rate...but why are other people's screwups a reflection on me?? I have an 11% cancellation rate this last week and none of them have been because of me! I don't ever remember doing my own cancellation...except once...and that was when I was in a hell zone area and customer was just not there and I felt unsafe.
Comments
Yeah, you are right. You will be dinged for cancelling that trip. It's a bummer.
I have heard that there is no specific cancellation rate that triggers a deactivation. It's all up to Uber's discrtion and is treated case-by-case. I wouldn't worry about it.
I was also told to keep mine below 20%. That is what I strive to achieve. In fact, I am trying to be smarter to cancel rides I am not comfortable with. So I tell myself that I can cancel one out of five.
I am pretty sure those don't hurt your acceptance rate if it is considered as a "no show." Did you make sure to wait 5 minutes from after you have arrived at the location? It isn't 5 minutes from when you accepted the ride.
You mean cancellation rate.
Acceptance is how many of the requests you "accept." Out of those, Uber tracks how many you have cancelled.
No, what I meant was that it doesn't make sense that we lose points in our cancellation rate when someone cancels or does not show up. How is that fair?