I took a trip request from Uber yesterday at Princeton University (a lot of different buildings.) I show up at the location and wait quite a while and customer doesn't show up...no answer on the phone either.
So, through the app, this becomes a cancellation...I press the RIDER NOT THERE BUTTON and the ride cancels BUT I have always thought that this was a reflection on the rider...even though I am prompted to initiate the cancel. I know Uber does timeouts and generally doesn't like you too much if there is a high cancellation rate...but why are other people's screwups a reflection on me?? I have an 11% cancellation rate this last week and none of them have been because of me! I don't ever remember doing my own cancellation...except once...and that was when I was in a hell zone area and customer was just not there and I felt unsafe.