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Pick up's: Passengers do not give a signal they are the ones being picked up

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RadarRider
67 Driver
 Posted 2 weeks, 3 days ago

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More often than not, passengers will stand on the curb listless and give no indication they are waiting for you. No waves, change of facial expression, or even a twitch. 1) They often get upset after you drive by them as if you were supposed to know it was them. (Rare, but it could happen in traffic.) 2) if this is a one way street, you might have to go around the block... wasting time. Why? What goes in their mind... is there anything going on in their mind? Am I supposed to be a mind reader??? WHAT??? Well, now to be fair, I found out last night that the uber app does have a place for riders to put their picture. However, Uber does not pass that information onto the Driver. This should change. We should get the picture. Still, If it is anything like lift, some passengers will undoubtedly put anything as their picture. It would help.

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    lilly
    991 Rider Guru
     2 weeks ago

    I find this interesting as I always look out for my driver and when I see them coming I walk a little closer to the road/their car and do a small wave. I thought this was the norm.

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      momof4
      7983 Rider Driver
       2 weeks ago

      Lilly, you have common sense unfortunately most either dont have it, dont care, too drunk, or too lazy. When my rider is waiting for me, waves, or texts what they wearing I thank them as soon as they get in the car. They are always surprised that other riders dont do this just as you are surprised:) Thanks for being that 5 star rider Lilly:)

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      Uberserge
      1040 Rider Driver
       2 weeks ago

      Not the norm, you're just an exceptional pax, most Express Pool riders don't know what corner of an intersection to go before pick-up, maybe their compass is busted 😆

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    momof4
    7983 Rider Driver
     2 weeks ago

    I normally drive in North Jersey and Philly. A few weekends this summer I drove in Wildwood NJ. 99% of my riders were outside waiting for me and approached my car knowing what kind of car their Uber driver had. I was kind of surprised because 95% of the people I picked up in Wildwood were from Philly. Yet when driving in Philly 95% of my riders make me wait 3 to 5 minutes, dont know what car they are looking for, or will jump in any car that pulls up. 

    Last week had a pick up at Trenton Airport. 15/20 people standing outside waiting for their family member or Uber. I drive by with flashers on at 5mph. No one flagged me down, held up their phone, or made any attempt to alert me that they were my rider. I get by all the people head around to circle yet again when my phone rings "Ma am you drove right past me". I said, "i am circling again can you wave your hand or phone please". Rider, "but you drove right past me". I understand but I dont know who yo...

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    I normally drive in North Jersey and Philly. A few weekends this summer I drove in Wildwood NJ. 99% of my riders were outside waiting for me and approached my car knowing what kind of car their Uber driver had. I was kind of surprised because 95% of the people I picked up in Wildwood were from Philly. Yet when driving in Philly 95% of my riders make me wait 3 to 5 minutes, dont know what car they are looking for, or will jump in any car that pulls up. 

    Last week had a pick up at Trenton Airport. 15/20 people standing outside waiting for their family member or Uber. I drive by with flashers on at 5mph. No one flagged me down, held up their phone, or made any attempt to alert me that they were my rider. I get by all the people head around to circle yet again when my phone rings "Ma am you drove right past me". I said, "i am circling again can you wave your hand or phone please". Rider, "but you drove right past me". I understand but I dont know who you are or what you look like can you please flag me down"? Rider, "so ridiculous you drove right past me". Me, clicked the cancel button. I hear her saying "WTH its saying my ride was cancelled". You are raising your voice at me and complaining that I passed you. I tried to explain yet she still complained, wouldnt let me say anything without interrupting me,  and was annoyed at something that was her own fault. It would've took me less than 60 secs until I circle but she was still complaining and raising her voice. I know if I picked her up it would've been a problem. She would continue to complain and she would've most likely 1 starred me. This is the first time I have cancelled on someone who was annoyed and raising their voice but I am so tired of getting blamed for their mistakes. The other riders once I explained they immediately calmed down this one just wouldnt stop. Not putting anyone in my car that will cause potential issues. Too many drivers getting injured by riders. 

    Riders need to flag us down in busy areas. Light up their phone its an option. Rider picks color waves their phone. We get a text message to look for their color. Even with pics on Lyft its difficult because its a little thumbnail, pic is 10 yrs old, or there is 30 other people standing there. I dont have the time to scan every person. I am also operating a vehicle and need to watch the riad, other cars, and pedestrians that are drunk walking out in front of me. 

    RIDERS PLEASE HELP DRIVERS IN FINDING YOU. FLAG DOWN YOUR DRIVER. WAVE YOUR HAND OR PHONE. PICK A COLOR ON YOUR PHONE IN UBER'S APP HOLD THE PHONE UP. WE DO NOT KNOW WHO YOU ARE AND NOT FUN PLAYING THE GUESSING GAME. 

    THANK YOU (FROM)

    UBER DRIVERS EVERYWHERE

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    Uberserge
    1040 Rider Driver
     2 weeks ago

    Add to that if the pax is drunk, doing a pickup at bar close is a nightmare when 100 riders are looking for their drivers. How difficult is it to check a license plate? I guess very difficult if you're smashed.