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Uber Claimed I entered the wrong address

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john44
Rider
 Posted 4 months, 1 week ago

I contacted Uber to take me back to my hotel recently in a large city. It was only 2 miles to my hotel. When the Uber driver picked me up, I noticed she started going in the opposite direction. I told her and she explained that due to one way streets, etc. this was how she had to go. She proceeded for several miles and it was obvious she was going the wrong way. After multiple comments to her, I pulled up the hotel using Google Maps and showed it to her. She said that was a different address than what I entered for my trip. She then did a course correction and got me to my hotel. A 5 minute trip took 25 minutes and cost a lot more than it should.

Afterwards, I complained to Uber and they said sorry, but I entered the wrong address. That is possible but I am doubtful of that because I had entered that address multiple times into my GPS while traveling that day to the hotel. The address was just too different for me not to have noticed. Furthermore, the driver never confirmed the address when she picked me up.

Mistakes happen, but what bothered me most was Uber's smugness about the episode. I went back and forth with them via email and their response was always that I had entered the wrong address. That is possible but apparently there is no fallibility by Uber in these matters. The extra time and cost was an annoyance, but it would have been nice if they could have been more gracious in their response rather than being self righteous.

Have others experienced this with Uber?

My first few trips with Uber were great, but I think I need to check out Lyft next time I need this service.

Comments

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    dailyjoe1987
     4 months ago

    New driver scam? Do you think the driver knew the correct address the whole time and was trying to take you for a ride to get some extra cash?

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      john44
      Rider
       4 months ago

      Thanks for the reply. I do not think so because Uber's records show a different address too

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    brownbear
    581 Rider
     4 months ago

    Never had this happen, but it seems like a no-brainer that Uber should have just refunded you and eaten the loss. It's not like you're trying to rip them off repeatedly, it's obviously a one time thing and the goodwill would come back to them many fold. Uber sucks so bad at customer service.

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    RedANT
    821 Driver
     4 months ago

    Driver's have been victimized by the same "customer is always right" crap for years at the hands of uncaring passengers, even when we could prove that we weren't the ones at fault. 

    Rideshare isn't perfect technology, and using it can sometimes come with certain caveats.